Admissions Concierge-Solarbron Terrace

CarDon & Associates

About The Position

The Admissions Concierge plays a pivotal role in ensuring a seamless and compassionate admission experience for new residents and their families. This position serves as the primary point of contact, guiding individuals through the admission process with empathy and professionalism while coordinating with clinical and administrative teams. The Admissions Concierge also supports ongoing communication between families and care providers, helping to address concerns and provide updates. Ultimately, this role contributes significantly to the overall quality of care and satisfaction by fostering a welcoming and organized admission environment.

Requirements

Basic computer literacy, including proficiency with electronic health records and scheduling software.
Knowledge of infection control practices and protocols.
Strong interpersonal and communication skills to interact effectively with residents, families, and healthcare teams.

Nice To Haves

Certification as a Nursing Assistant (CNA) or equivalent healthcare certification.
Experience working in a long-term care or assisted living environment.
Familiarity with healthcare compliance and regulatory standards.
Additional training in customer service or patient advocacy.

Responsibilities

Serve as the first point of contact for prospective residents and their families, providing clear and compassionate guidance through the admission process.
Maintains model rooms for touring purposes, pending bed availability.
Properly, accurately, and daily reports all inquiries, admissions, discharges and marketing sales calls in Marketing/Admissions system leads.
Prepares appropriate admission papers and obtains signatures from residents or responsible parties prior to or at admission.
Communicates special needs of new admissions to staff to ensure a smooth transition. Follows proper distribution of admission paperwork based on distribution chart.
Always knows bed availability. Demonstrates a sense of urgency as it relates to census/quality mix enhancement and management. When admissions determinations are made, works with nursing and housekeeping on appropriate room and bed selection.
Collect, verify, and document resident information including vital signs, medical history, and care requirements to ensure accurate and thorough admission records.
Coordinate with nursing and clinical staff to communicate resident needs and facilitate appropriate care planning and placement.
Utilize computer systems to maintain accurate records, schedule admissions, and communicate effectively with internal teams and external parties.