Admissions Community Liaison

St. Luke’s University Health Network•Bethlehem, PA

23d

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Admission’s Community Liaison is responsible for being the primary contact with patients and their family members during the referral and admission process. They provide education on post-acute rehabilitation, outcomes and benefits of St. Luke’s Acute Rehabilitation Centers (ARC). They participate in community outreach and marketing programs.

Requirements

Required: PTA, COTA or LPN
Minimum 1 year experience with admissions for a post-acute rehabilitation setting preferred.
Clinical experience as a nurse or therapist in an inpatient setting for a minimum of 3 years.

Nice To Haves

Marketing related experience desired.
Work experience with an adult geriatric population is desired.

Responsibilities

Serve as a contact person with patients referred to St. Luke’s Acute Rehab Centers (ARC) and their family members
Provides education on the most current outcomes and benefits of St. Luke’s ARC programs and other post-acute options for those that do not qualify for acute rehab
Assists in collecting information from patients and families relevant to their rehabilitation course, plan of care, and discharge plan
Completes face to face visits and/ or telephone contact with patients and families referred to ARC
Coordinates and completes tours of the rehab units
Serves as ARC staff liaison with hospital physicians, nurses, social workers, case managers, discharge planners and community agencies to facilitate admissions to ARC
Coordinates with hospital business office or IRF Program Assistant for insurance verification as needed
In collaboration with Admission’s Manager and Clinical Reviewers provides education to referral sources at least annually regarding admission criteria and program overview
Assists in the coordination and facilitation of community outreach and marketing programs
Works in conjunction with clinical reviewers, physicians, directors, managers, and other members of the ARC team to facilitate referrals and admissions
Is timely and accurate maintaining and completing the referral log