Admissions Clerk - Emergency Department

Jamestown Regional Medical Center•Jamestown, ND

19m•Onsite

About The Position

STATEMENT OF PURPOSE Performs necessary tasks for assigned department including; registering patients and scheduling appointments. Ensures that accurate patient information and any obtainable payments are collected. Explains all pertinent hospital policies and procedures. Part-time, benefited position working 48 hours per two week pay period. Days of work are every other weekend and one weekday per week in the Emergency Department (example - person will work Monday and Saturday one week and Sunday and Wednesday the next week). These are 12 hours shifts from either 7a-7p or 9a-9pm depending on the day. Holiday work is two per year.

Requirements

High school level of knowledge preferred.
Must be able to follow oral or written orders.
Good written and verbal communication skills are needed.
Position is required to attend Crisis Prevention Intervention (CPI) training in the appropriate timeframe according to department orientation checklist.
One year clerical experience required.
Knowledge of medical terminology and insurance plans is beneficial.
Punctual and regular attendance is an essential responsibility of each employee at JRMC. Employee is expected to report to work as scheduled, on time and prepared to start working. Employees are also expected to remain at work for their entire work schedule.
Analytical ability is required.
Good organizational skills are needed.
Independent judgment is often required; moderate consequences of errors of judgment.
Social sensitivity and effective communication is required with public contact and co-workers; compliance to behavior standards is required.
Must be able to concentrate amid distractions; think clearly under pressure; and work regularly requires high level of mental/visual effort.
Must be able to speak and write the English language in an understandable manner.
Must be in good general health and demonstrate emotional stability.
Visual acuity necessary for performing routine procedures.
A comprehensive background check and drug screening will be conducted as a condition of employment for this role.
A urine drug screening is required for all positions and must be completed within 30 days of the date of hire.

Nice To Haves

Knowledge of medical terminology and insurance plans is beneficial.

Responsibilities

Greets patients and guests upon entering the hospital or assigned department, ascertain needs, and directs appropriately.
Interviews patients, gathering information, including but not limited to; demographic data, insurance information, and obtains appropriate signatures.
Interacts with patients of all age groups (infants, pediatrics, adolescents, adults, and geriatrics) while performing duties.
Discusses payment arrangements with patients, receives payments and prepares receipts.
Escorts patients and their families to their rooms or outpatient department.
Inputs patient information into computer and, upon completion, distributes forms to appropriate personnel.
Answers and screens calls in a prompt, pleasant, and efficient manner takes messages and communicates messages to the appropriate person in assigned area.
Overhead pages code calls as by procedure and policy of JRMC.
Prepares and organizes the daily appointment/treatment schedule for assigned department clerk is supporting.
Conducts reminder/preservice calls for service area supporting.
Quick register or Pre-registers patients for all appropriate hospital departments, gathering information for the admission process, and giving instructions and other pertinent information to the patient.
Make customer services calls to all scheduled patients, reminding patients of scheduled appointments and giving instruction and other pertinent information (especially estimated upfront pricing) to the patient.
Works closely with Patient Access Specialist of service area to assist in inquires about preauthorization.
Responds appropriately to emergency situations i.e fire alerts, stat calls, etc.
Completes the scanning of documents to accounts.
Verifies patient insurance information with insurance companies to determine eligibility, type of coverage, and primary payer.
All clerk roles are required to know emergency room registration processes.
Assist Financial Counselor in determining co-pay, coinsurance deductibles.
Performs other related duties as assigned or requested.