Admissions Attendant/Birthday Host

WonderWorks•Pigeon Forge, TN

About The Position

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination. WonderWorks (location) is looking for Admissions Attendants/Birthday Host to join our team! Our Admissions Attendants are the first to interact with our guests as they welcome them into the adventure of the upside-down building. Admissions Attendants are an intrinsic part of positive ticket sale interactions including sharing valuable information with guests, setting the tone for the WONDERful experiences they have in store for them inside the attraction! As a Birthday Host you can be the life of the party for our partygoers! From setup to cleanup, Birthday Hosts create WONDERful experiences for guests by orchestrating interactive games and serving delicious treats!

Requirements

Excellent communication skills and customer service skills
Ability to anticipate guest needs
Observational skills to ensure safe practices and recognize guest needs
Basic mathematical skills, as needed to make change
Ability to stand or walk throughout the work area for prolonged periods
Ability to lift and/or move up to 25 pounds
Ability to work any shift including nights, weekends, holidays, and weather conditions required
High School diploma or equivalent preferred
Regular Attendance is required

Nice To Haves

Previous themed entertainment and sales experience is preferred

Responsibilities

Greet, welcome, and interact with all guests as they enter and exit the attraction
Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service
Accurately process transactions through a point-of-sale system including proper cash handling in a high-volume environment
Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable
Answer phones and courteously redirect calls to the appropriate department
Maintain a clean and organized work environment
Perform other duties as assigned
Greet, interact with, and provide exceptional guest service to party guests with a positive, upbeat attitude
Check in party group and guide them to party area
Set up the birthday room based on party package and clean up after each party
Assist with any party package add-ons and verify that all remaining balances have been collected
Serve food and drinks to all party guests
Monitor to make sure the party runs smoothly and on schedule