Adventureland Park - Admissions Attendant (15yr old)

Herschend•Altoona, PA

1d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Admissions Attendant is responsible for assisting with greeting guests, selling and redeeming admission tickets and passes, processing season passes, and assisting guests with service requests. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service. We are currently looking for a: Adventureland Park - Admissions Attendant (15yr old) Roles & Responsibilities:

Requirements

Must be at least 1 5 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to follow direction, multi-task, and work as par t of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
No education requirements for this role
No previous work experience needed

Nice To Haves

Spanish or other bilingual language skills are a plus.

Responsibilities

Welcome guests to the par k in a warm and friendly manner.
Courteously assist guests with questions and complaints
Sell and collect tickets and season passes.
Utilize Point of Sale (POS) equipment to accurately record financial transactions
Scan all passes, tickets, and wristbands to ensure accurate a tte ndance and valid guest entry
Answer guest questions and/or escalate these questions and concerns to the appropriate Guest Experience host s
Assist guests with entry, exit, and reentry to the par k
Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
Replenish P ar k maps while maintaining a clean work area
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
Promptly notify the security team or the operator of host and guest injuries or emergencies
Assist in other de par tments as needed
All other duties assigned by leadership

Benefits

Flexible schedule
Ability to cross-train and learn unique skills across various de par tments
Free admission to Adv e n t u r e l a n d Theme Par k/Water par k and select par ks on your days off
Invitations to exclusive company-sponsored host events throughout the season

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