Admissions Associate (Part-Time)

Woodland Park Zoo • Seattle, WA

46d • $23 - $25 • Onsite

About The Position

This position promotes and fulfills the zoo's mission by performing the functions of daily operations for on grounds paid experiences such as the carousel, public animal encounters, and travelling exhibits.

Requirements

• One year certificate from an accredited college or technical school; or one to two years of guest/customer service experience; or an equivalent combination of education and experience.
• Have strong cash handling skills.
• Ability to work a seasonal, non‐standard/flexible schedule, which may include weekends, evenings, holidays, and during special events.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to count money to customers and at closing.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge and experience with Microsoft Office and basic computer skills required to communicate via email, fill out electronic timesheets, forms, and other electronic record keeping.
• Possess a professional and positive attitude in a stressful environment.
• Enjoy working with and serving diverse clientele.
• Successful applicants must live and work in Washington State to perform this role.
• Applicants must be at least 18 years old.

Nice To Haves

• Ability to speak a language in addition to English.

Responsibilities

• Perform day-to-day operations of on-grounds paid experience locations such as greeting and directing visitors, assisting guests with questions or complaints, promoting and selling zoo products and experiences, and maintaining an appropriate work area.
• Provide information to the public in person or on the phone, including but not limited to zoo hours, prices/fees, regulations, programs, exhibits, special events, classes, directions, lost and found items, and the zoo animals.
• Provide on-grounds customer service presence.
• Rectify visitor disputes, complaints, and issues or escalate to lead if appropriate.
• Interact with and assist visitors of all ages.
• Expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner.
• Operate cash registers or point of sale (POS) terminals, handle payment exchanges, maintain a cash drawer, and complete daily paperwork.
• Rent and maintain strollers, wagons, wheelchairs, and umbrellas; clean equipment after use.
• Facilitate operations of on-grounds paid experiences such as carousel, public animal encounters, and travelling exhibits.
• Promote and sell zoo products and experiences.
• Set-up, organize, and arrange any necessary equipment or program items.
• Support zoo policies in a professional manner.
• Ensure a safe environment for visitors, staff and volunteers; monitors key areas and entrances and reports safety concerns to a supervisor in a timely fashion.
• Communicate on-site issues or ideas for improvements regarding customer service, personnel, policy or other related areas.
• May be asked to participate in continuous improvement exercises for the unit.
• Maintain all assigned workspaces by keeping them clean and organized.
• Perform breaks if necessary and assists other Admissions units with related projects
• Perform other duties as assigned.

Benefits

• 4 complimentary Zoo tickets per year plus other discounts and perks
• Annual Zoo membership after 90 days as a Regular employee
• Paid vacation, sick, holiday, and personal holiday time, pro-rated based on standard hours
• 403(b) Retirement Plan
• Free staff parking
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees