Admissions Associate (Part-Time)

The National World War II Museum Inc•New Orleans, LA

About The Position

The National WWII Museum is currently seeking a part-time Admissions Associate. Reporting to the Visitor Services Manager, the Admissions Associate maintains a welcoming rapport with visitors and provides information and other customer services as necessary. The Associate determines admission prices and processes ticket orders in a courteous manner, giving Museum guests an exceptional level of service at all times.

Requirements

Experience balancing daily receipts and familiarity with ticket sales software programs.
Experience working with the public, especially in sales.
Positive attitude and enthusiastic demeanor.
Comfortable working within a team, as well as for extended periods independently.
Excellent communication skills, both written and verbal.
Initiative, organizational skills and good judgment.
Ability to work accurately in a fast-paced environment.
Willingness to work overtime during special events or heavy visitation periods. Weekend work required.

Responsibilities

Determines admission status of groups and individuals and quickly and accurately processes tickets purchases.
Assists with information as required to help visitors enjoy their museum visit.
Actively trains to stay up to date on upsell opportunities, including PT-305 tours, entertainment options, and outbound travel.
Trains other Admissions Associates as necessary.
Assists with the check in of groups.
Practices the Service Basics at all times. Provides a welcoming and inviting experience for Museum visitors.
Notifies the Manager and Assistant Director of Visitor Services of immediate and/or general customer service, security, or safety issues.
Accounts for and balances receipts at the end of the shift.
Undertakes other duties and special projects as assigned by the Visitor Service Manager and Assistant Director of Visitor Services.
Works closely with Membership and Volunteer Departments
Assists in answering the main phone line.