Admissions Associate (Part-Time)

The National World War II Museum Inc-posted 2 months ago
Part-time • Entry Level
New Orleans, LA
251-500 employees
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The National WWII Museum is currently seeking a part-time Admissions Associate. Reporting to the Visitor Services Manager, the Admissions Associate maintains a welcoming rapport with visitors and provides information and other customer services as necessary. The Associate determines admission prices and processes ticket orders in a courteous manner, giving Museum guests an exceptional level of service at all times.

  • Determine admission status of groups and individuals and quickly and accurately processes tickets purchases.
  • Assist with information as required to help visitors enjoy their museum visit.
  • Actively train to stay up to date on upsell opportunities, including PT-305 tours, entertainment options, and outbound travel.
  • Train other Admissions Associates as necessary.
  • Assist with the check in of groups.
  • Practice the Service Basics at all times. Provide a welcoming and inviting experience for Museum visitors.
  • Notify the Manager and Assistant Director of Visitor Services of immediate and/or general customer service, security, or safety issues.
  • Account for and balance receipts at the end of the shift.
  • Undertake other duties and special projects as assigned by the Visitor Service Manager and Assistant Director of Visitor Services.
  • Work closely with Membership and Volunteer Departments.
  • Assist in answering the main phone line.
  • Experience balancing daily receipts and familiarity with ticket sales software programs.
  • Experience working with the public, especially in sales.
  • Positive attitude and enthusiastic demeanor.
  • Comfortable working within a team, as well as for extended periods independently.
  • Excellent communication skills, both written and verbal.
  • Initiative, organizational skills and good judgment.
  • Ability to work accurately in a fast-paced environment.
  • Willingness to work overtime during special events or heavy visitation periods.
  • Weekend work required.
  • Competitive wage
  • 401k
  • Paid vacation
  • Paid sick leave
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