Admissions Assistant - 8pm - 8am

Valley Behavioral Health•Barling, AR

32d•$16 - $18

About The Position

At Valley, you will be part of a healing environment: The focus is on personalized, compassionate care — not just tasks and routines. Join a team with purpose: If you care about mental health and want to help reduce stigma, Valley lets you live that purpose daily The Overnight Admissions Assistant is often the first friendly face patients and families connect with during a tough moment. Working overnight, this role is all about listening, answering questions, and helping people through the admissions process in a clear, supportive way. With empathy, calm energy, and attention to detail, the Overnight Admissions Specialist helps create a safe, welcoming first impression and makes sure each person gets the care they need, when they need it.

Requirements

Bachelor’s degree in Behavioral Science, Social Services Field, may also be an RN registered nurse, in which case, an Associate's degree in nursing may be the minimum educational requirement or a licensed practical or vocational nurse, in which case, successful completion of an LPN or LVN training program may be the minimum requirement.
For states in which a therapist may act in this role, a master's degree in a therapeutic field is preferred.
One or more years’ experience working with individuals in a clinical or observational capacity within the area of specialty for the facility preferred.
Licensure, as preferred for the area of clinical specialty as designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Responsibilities

Facilitate admissions and assessment processes for incoming patients.
Respond to inquiries about the facility within facility policy timeframes.
Schedule/complete pre-admission assessments and communicate recommendations to patients or their families.
Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
Coordinate admission and transfer between levels of care within the facility.
Communicate projected admissions to designated internal representative in a timely manner.
Perform insurance benefit verifications, disseminating the information gathered to patient, their families and other appropriate facility staff.
Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.
Assist individual therapists with concurrent reviews with insurance companies to secure continued treatment.
Coordinate and facilitate peer to peer reviews when needed and collaborate the results of reviews with multi-disciplinary treatment team.
Provide accurate and ongoing assessment of patient status in the admissions process.
Communicate treatment recommendations to and coordinate with other treatment teams.
Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
Perform other functions and tasks as assigned.