Admissions Assistant

Keystone Treatment Center - Canton•Canton, SD

6d•$18

About The Position

Keystone Treatment Center is seeking a detail‑oriented, compassionate, and organized Admissions Assistant to join our team. This role plays a key part in welcoming new patients, supporting the admissions process, and ensuring a smooth, respectful, and efficient experience for individuals seeking treatment.

Requirements

Bachelor’s degree preferred; a background in Social Services is a plus
One or more years of experience in healthcare preferred
Strong communication and customer‑service skills
Ability to multitask in a fast‑paced environment
Proficiency with computers and data entry
Compassionate, patient‑centered approach
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies, and answering phones.
Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
Demonstrate a positive, empathetic, and professional attitude toward customers always.
When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
Ensure the well-being of patients and provide a positive, supportive, and structured environment.
Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
Complete and maintain required documentation.
Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
Coordinate transportation with an appropriate staff member.
Recognize that patient safety is a top priority.
Data Entry
Perform other functions and tasks as assigned.