Admissions Assistant

Acadia Healthcare Inc.•Wilmington, NC

59d•Onsite

About The Position

Front Line position and the first impression of our facility. The ability to work with the public in a professional manner, in a fast-paced environment all while handling multiple tasks at one time. MUST adhere to employee and patient confidentiality. Familiar with receiving payments and processing daily bank deposit accurately and timely. Able to answer incoming calls and transfer them to the proper department or take messages as needed. For the 5th consecutive year, Wilmington Treatment Center has been recognized by Newsweek magazine as one of the best Addiction Treatment Centers in the US. We are North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close-knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements

The ability to work with the public in a professional manner
Ability to work in a fast-paced environment
Ability to handle multiple tasks at one time
MUST adhere to employee and patient confidentiality
Familiar with receiving payments and processing daily bank deposit accurately and timely
Able to answer incoming calls and transfer them to the proper department or take messages as needed
Ability to work on projects as assigned
Submit daily reports utilizing Excel and Word
Ability to upload files to multiple systems and shared files
Ability to update Salesforce as needed

Responsibilities

Answers switchboard, routes calls, and takes messages
Greets all visitors and channels them to proper personnel and/or departments
Signs for and distributes any incoming packages
Provides typing services as needed
Answers incoming calls and identifies themselves to caller by the third ring
Ensures messages are delivered to staff and patients in a timely fashion
Notifies visitors of facility confidentiality procedures and ensures they sign the "confidentiality form".
Oversees postage meter
Completes daily deposit and notifies the finance department when complete
Maintains monthly calendar for the facility
Receives and sorts mail daily
Ensures overall neatness of front lobby area.
Maintains the in-service training log
Completes mandatory Essential On-line training
Completes monthly supply order and completes stock inventory
Responsible for copier and fax machine maintenance and supplies
Ensures break room has appropriate supplies on a daily basis
Invite associates to the shared board
Ability to work on projects as assigned
Submit daily reports utilizing Excel and Word
Provide great customer service to patients
Coordinate transportation with drivers
Flow of patients upon arrival
Coordinate peer or tech tours
Upload pictures in Bestnotes
Upload insurance information in Bestnotes
Enter any required information in systems as required
Ability to upload files to multiple systems and shared files
Ability to update Salesforce as needed
Assist the admissions team with new patients
Complete any other assigned duties
Coordinate flow of patients from front desk, intake, clinical team and rooms