Admissions Assistant

PACS • Buckeye, AZ

45d • $18 - $22

About The Position

The Admissions Assistant / Resident Concierge plays a vital role in the success and reputation of Buckeye Care & Rehabilitation. Reporting directly to the Admissions Director and the Building Administrator, this position serves as the bridge between our facility and the families, hospitals, and referral sources we serve. It requires a consummate professional with exceptional judgment, poise, and a strong sense of ownership. The individual in this role must balance warmth with precision-able to extend genuine hospitality to families while managing the fast-paced, detail-driven demands of healthcare admissions. This is a position for a self-starter, a dynamic communicator, and a steady problem-solver who thrives on excellence and teamwork. The Admissions Assistant / Resident Concierge sets the tone for each resident's care experience and embodies the professionalism that defines our team. Join us in a role where first impressions create lasting trust, and where your excellence will shape the face of our facility every day.

Requirements

• Excellent written and verbal communication skills.
• Proven ability to prioritize, organize, and execute tasks with minimal supervision.
• Strong interpersonal and problem-solving abilities; calm under pressure and adaptable to change.
• Proficiency with Microsoft Office and EHR systems preferred.
• Professional presence: Composed, confident, and polished in all settings.
• Self-motivated: Takes initiative without needing constant direction.
• Team-oriented: Collaborates effectively across departments to achieve shared goals.
• Customer-focused: Understands that every interaction shapes our reputation.
• Resilient: Maintains poise and purpose in a demanding, fast-moving environment.
• Clinical Knowledge

Responsibilities

• Coordinating and facilitating all aspects of the admissions process from inquiry to arrival, ensuring efficiency, accuracy, and a welcoming experience.
• Providing backup admissions coverage and participating in the on-call admissions rotation to maintain smooth operations and timely responses.
• Serving as a primary contact for hospitals, referral partners, and families-representing Buckeye's professionalism and compassion with every interaction.
• Maintaining precise and compliant documentation of all admissions activities, including pre-admission screening, payer verification, and medical information.
• Handling patient relations with tact and diplomacy, resolving concerns promptly and fostering trust among residents, families, and staff.
• Demonstrating customer service expertise by anticipating needs and exceeding expectations in every encounter.
• Engaging in dynamic problem solving to remove barriers, streamline processes, and ensure a seamless experience for incoming residents.
• Collaborating closely with the nursing, therapy, and business office teams to align admission readiness and ensure smooth handoffs.
• Communicate with insurance providers to verify coverage and secure necessary pre-authorizations in accordance with organizational and payer requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees