Admissions Assistant - Skilled Nursing Facility

Ayers Health and Rehab•Trenton, FL

6d•Onsite

About The Position

Ayers Health and Rehabilitation Center is seeking a compassionate, organized, and customer-focused Admissions Assistant to join our Social Services team. This role serves as a key liaison between residents, families, and the facility , supporting both the admissions process and ongoing social services needs. This position is ideal for someone who thrives in a fast-paced healthcare environment , enjoys problem-solving, and is committed to delivering excellent service while supporting quality outcomes and regulatory compliance. The Admissions Assistant supports the admissions and social services functions by assisting residents and families throughout the admission process, addressing psychosocial needs, and helping ensure continuity of care. This role requires strong communication skills, empathy, attention to detail, and the ability to manage emotionally sensitive situations with professionalism.

Requirements

High School Diploma or equivalent (required); healthcare or clerical experience preferred
Knowledge of: Geriatric patient needs
Medical and healthcare settings
Medicare, Medicaid, and private insurance processes
Ability to handle emotionally stressful situations, including illness, death, and family crises
Strong organizational, communication, and problem-solving skills
Self-motivated, positive, and team-oriented mindset
Proficiency with computer systems, office software, and standard office equipment
Ability to follow oral and written instructions
Professional appearance and demeanor
Commitment to confidentiality and HIPAA compliance
Ability to pass all required pre-employment screenings, including physical exam (if required), drug screening, background check, and references
Willingness to attend required in-service and education programs
Ability to walk, sit, stand, bend, reach, lift, push, pull, and perform fine motor tasks
Ability to hear and respond to overhead pages
Ability to communicate effectively with residents, families, staff, vendors, and consultants
Must maintain a neat, professional appearance and demonstrate a positive, respectful approach

Responsibilities

Assist with the admissions process , including interviewing residents, families, and responsible parties
Obtain required admission documentation, signatures, and authorizations
Maintain inquiry and admission packets and ensure readiness for new admissions
Track and maintain accurate bed availability and census information
Take and manage new admission inquiries
Provide tours to prospective residents, families, and referral partners
Build and maintain positive relationships with residents, families, staff, and community agencies
Assist residents and families with advance directives and advance care planning
Ensure appropriate designation of healthcare decision-makers for incapacitated residents
Provide basic casework and counseling support, encouraging family involvement
Refer residents and families to appropriate community or social service agencies as needed
Complete required documentation, including admission notes, social histories, and progress documentation
Document and communicate significant concerns or events to leadership
Assist with discharge planning, including transfer/discharge letters and Non-Coverage notices in accordance with federal regulations
Maintain an up-to-date community resource guide
Coordinate with the business office and medical records to support accurate census and managed care billing
Participate in interdisciplinary meetings and facility committees as required
Maintain close communication with the Admissions Director, Social Services Director, and Administrator
Participate in continuous quality improvement efforts
Support a positive public relations presence for the facility within the community