ADMISSIONS ASSISTANT

Monroe County Community College•Monroe, MI

67d•Onsite

About The Position

The Admissions Assistant provides and coordinates administrative, clerical and student support primarily to the area of Admissions & Advising. The Admissions Assistant utilizes college data and best practices in admissions to develop, manage, and evaluate events and customer service operations that are designed to enhance guest relations for the purpose of affecting the enrollment behaviors of prospective students. The Admissions Assistant plans and organizes customer service functions to ensure front desk operations and admissions events are properly planned and assigned for all Enrollment Management staff. The Admissions Assistant utilizes the College's CRM system, database, and imaging software to process applications, save applications & transcripts, send mailings & email campaigns, and create reports. An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Requirements

Associate's degree in business, business management, or related field.
Three or more years of experience as an administrative assistant or equivalent.
Knowledge of MCCC's vision, mission, and values and a commitment to further its educational goals and strategic plans.
Skill in maintaining and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work.
Skill and proficiency in the use of office equipment and technology, computers and related software, such as word processing, databases and spreadsheets, and the ability to master new technologies quickly.
Skill in diplomacy, tact and emotional intelligence required to develop positive relations.
Skill in responding to public inquiries and internal requests with a high degree of professionalism.
Skill in developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments.
Ability to acquire knowledge of the principles and practices of a community college and skill in providing administrative support to such activities.
Ability to analyze current procedures, develop and integrate new work flow processes for greatest efficiency.
Ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgement and initiative, and meet/exceed deadlines.
Ability to work with minimal direction and comfortable with making decisions.
Ability to understand instructions and follow detailed procedures consistently.
Ability to work professionally with the public and serve as a representative of the College with discretion.
Ability to effectively and professionally communicate and present ideas and concepts orally and in writing.
Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
Ability to work both independently and cooperatively in a team environment with faculty, administration, and support staff.
Ability to prioritize multiple tasks, work in a fast-paced environment with numerous interruptions, and meet deadlines.
Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.
Ability to perform extensive research, compile complex data and prepare accurate records and reports.
Ability to set up and maintain complex and confidential files, databases, records and schedules.
Ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations.
Ability to identify and secure highly confidential information.
Ability to be well organized and have a strong attention to detail.

Nice To Haves

Prior basic functional knowledge of the Admissions, Registrar and Financial Aid offices preferred.

Responsibilities

Provides clerical/office support for Admissions & Advising by ensuring front desk operations, admissions appointments and events are properly planned and assigned for all Admissions staff.
Ensure successful operation of the Admissions & Advising division by scheduling and maintaining the Advising appointments.
Processes and maintains all new applicant files, including moving applications through the CRM system using AXIOM along with test score and prerequisite information, checking for any updated information and ensuring that all applicants have submitted all documentation.
Contributes to the achievement of enrollment and recruitment goals and objectives by representing Monroe County Community College at some on-campus events, discussing policy and requirements, responding to written, phone, email, and in-person inquiries, meeting with visiting students and parents, and providing support regarding logistics for student recruitment including college information nights, college fairs, and other outreach focused events.
Serves as the primary student communications coordinator for the office. Prepares correspondences, manages mailings, makes outreach phone calls and responds to emails with a high degree of knowledge and confidentiality.
Responds to inquiries and provides services to students, faculty, staff, and the public in person, by mail, by email, by telephone and via text messaging.
Assist students with navigating technology used by the college and performs individual review of application documents.
Helps to assure the effective operations of the Admissions & Advising division by coordinating the ordering of supplies, maintaining detailed attention to the prospective student database, processing computer reports as required, maintaining updates required by computer reports, and updating and making required corrections to the prospective student database file.
Ensures quality service to applied, prospective, and current students by providing administrative support such as document imaging and data entry for Enrollment Management, ordering and maintaining the office supply inventory and materials, and maintaining the security and confidentiality of records.
Provides evening clerical support for the Admissions, Registrar's and Financial Aid offices as needed and serves as back-up to other staff members in the office during periods of absence.
Supervises and assigns duties for the Student Assistants as assigned.
Facilitates a work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures or backgrounds.
Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Enrollment Management.
Assists in meeting enrollment, recruitment, and student service objectives of the College by performing other duties as assigned.