Admissions Assistant

Riverview Behavioral Health • Texarkana, AR

119d

About The Position

Riverview Behavioral Health is the premier psychiatric center in Texarkana, Arkansas, where adolescents and adults can receive comprehensive inpatient help for the mental health challenges that have disrupted their lives. We are seeking a PRN Admissions Assistant responsible for the admission and registration of incoming patients. PRN 3 Evening Shifts weekly 7pm-7a.

Requirements

• Bachelor's degree is preferred; Social Services field is a plus.
• One or more years' experience in healthcare preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing.
• Notify the clinical lead of the patient's arrival and escort the patient and documentation to the appropriate location within the facility.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• Acknowledge and work to resolve complaints when a patient's needs are not met.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Ensure the well-being of patients and provide a positive, supportive, and structured environment.
• Conduct safety checks and ensure that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate, and appropriate clinical information in patients' medical records and inpatient registration or other technology systems.
• Assist in providing a safe, secure, clean and comfortable environment for patients, significant others, and staff.
• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
• Perform other functions and tasks as assigned.

What This Job Offers

• Industry: Hospitals
• Education Level: Bachelor's degree