Admissions Assistant Director (Tampa Campus)

NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY•Tampa, FL

About The Position

The Admissions Assistant Director (AAD) is responsible for meeting individual enrollment goals and supporting campus enrollment performance. The role works in close partnership with the Associate Director of Admissions and Director of Admissions to drive new student and re-entry enrollment by improving execution, quality, compliance, and consistency across admissions operations. This individual leads by example through strong personal enrollment production and serves as a coaching resource for the admissions team. This role conducts call and interview quality observations, reviews performance metrics, provides systems support, and delivers ongoing coaching and training to address performance gaps and strengthen execution. The AAD identifies opportunities for improvement at the individual and team level and collaborates with campus leadership to execute improvement plans through coaching and skill development. Performance in this role is evaluated based on 70% as an individual contributor and 30% leadership/coaching.

Requirements

An associate's degree from an accredited institution is required.
Minimum of 2 years of experience in post-secondary admissions operations, enrollment management, CRM/SIS platforms, and performance reporting.
Demonstrated success as a high-performing individual contributor meeting or exceeding enrollment goals
1 year of experience supporting admissions performance through coaching, quality oversight, systems support, or reporting
Ability to translate data into clear, actionable recommendations and interpreting BI tools data/ dashboards
Ability to manage multiple priorities in a fast-paced, results-driven environment
Solid understanding of admissions systems, workflows, performance metrics, and compliance requirements
Availability to work extended hours and weekends.

Responsibilities

Achieve assigned individual/programmatic new student and re-entry enrollment goals aligned to campus and regional benchmarks.
Maintain performance across key admissions KPIs, including call volume, appointment volume, show rate, interview-to-enrollment conversion, and compliance.
Conduct admissions interviews, follow-up, and enrollment activities in accordance with admissions standards.
Conduct documented call and interview quality observations in accordance with established quality standards.
Deliver ongoing, targeted coaching based on observation findings and performance data.
Identify individual and team-level performance gaps and support execution of improvement plans through coaching and skill reinforcement.
Participate in performance conversations as a coaching and support resource when requested by campus leadership.
Provide systems guidance and troubleshooting support to admissions team members to ensure effective and compliant use of admissions tools.
Partner with the Associate Director and Director of Admissions to translate data insights into actionable coaching strategies.
Identify and escalate operational, systems, or compliance risks impacting enrollment performance.
Lead or co-facilitate admissions training sessions, skill refreshers, and onboarding support.
Support rollout of new initiatives, scripts, systems updates, and process changes.
Serve as a subject-matter resource for admissions practices and expectations.
Support department leadership providing managerial coverage as needed.

Benefits

Medical Coverage -Including additional options HSA, and FSAs - Dependent, and Health Care
Dental/Vision Insurance Coverage
12 Paid Holidays / Paid Time Off / Paid Volunteer Day
401[k] with 50% Employer Matching
Short-Term Disability Life Insurance
Supplemental Life Insurance Options
Growth Opportunities / Education Assistance and Professional Development Benefits
Group Life Insurance
Long Term Disability
Talent Referral Program
TicketsatWork - Discount Entertainment Program
Enjoy a paid day off on your birthday (available to full-time employees after two years)