Admissions Assistant Acute

Acadia Healthcare Inc.•Cincinnati, OH

45d•$18 - $23•Onsite

About The Position

We are currently seeking a detail-oriented and customer-focused individual to join our team as an Admissions Assistant at Glenwood Behavioral Hospital. As an Admissions Assistant, you will play a vital role in the admission and registration process for incoming patients. Your exceptional organizational skills, professional demeanor, and commitment to patient safety and satisfaction will contribute to the smooth and efficient functioning of our facility. Glenwood Behavioral Hospital is a renowned healthcare facility committed to providing exceptional mental health services to our community and in Intake and Admissions, you can make a real difference in the lives of our patients as well as continue to grow in your career in Behavioral healthcare.

Requirements

Excellent organizational skills
Attention to detail
Ability to work effectively in a fast-paced environment
Dedicated to providing exceptional service
Ensuring patient safety
Contributing to a positive patient experience
CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility).
First aid certification may be required based on state or facility requirements.

Nice To Haves

Bachelor's degree is preferred, with a background in the social services field considered a plus.
One or more years of experience in healthcare is preferred, demonstrating familiarity with healthcare processes and procedures.

Responsibilities

Welcome and assist new patients and individuals accompanying patients, ensuring a safe and friendly environment.
Perform various clerical duties such as managing paperwork, data entry, communicating with insurance companies, and handling phone calls.
Complete necessary paperwork for patient admission, explaining forms to patients, notifying clinical lead of arrivals, and escorting patients to the appropriate location.
Ensure efficient and accurate completion of admission process, distributing paperwork to notify staff of patient arrivals or transfers.
Receive and process patient information, schedule appointments, and maintain proper documentation.
Maintain a positive, empathetic, and professional attitude towards patients and their families.
Address and resolve patient complaints promptly, with a focus on patient safety.
Prioritize patient safety and provide excellent customer service.
Create a supportive and structured environment to ensure patient well-being.
Conduct safety checks and provide supervision as required.
Document clinical information accurately in medical records and registration systems.
Assist in maintaining a safe, clean, and comfortable environment for patients, families, and staff.
Regularly interact with patients, observe behaviors, and report significant observations to admissions staff.
Take and document vital signs, height, and weight of patients.
Engage patients in activities and interactions that support treatment goals.
Assist with contraband searches and inventory belongings when necessary.
Complete and maintain required documentation.
Assist with incident follow-up and paperwork within the facility.
Provide transportation for patients or coordinate with appropriate staff members.
Recognize and prioritize patient safety above all else.