Admissions and Merchandise Supervisor

Six Flags Entertainment Corporation•New Braunfels, TX

About The Position

Responsible for supervising the Admissions and Merchandise departments. The Admissions/Merchandise Supervisor will ensure safe and efficient operation of front gate operations and merchandise locations and the safety and cleanliness of guest areas, helping to ensure overall park guest satisfaction. Supervises and reviews the work of seasonal staff, develops a high-performance team, and maintains labor and budget targets. Performs related duties as required.

Requirements

1-2 years in the theme park/waterpark industry
Excellent communication skills both written and oral.
1-3 years of merchandise/admissions experience in a fast pace environment.
Ability to work independently as well as in a team.
1-2 years of leadership experience
Experience managing data and attention to detail.
Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, lifting, pushing, pulling, picking, pinching, grasping, feeling, talking, hearing and repetitive motion of the hands, wrists and/or fingers.
Abillity to lift
Exposure to environmental conditions such as rain, direct/indirect sun and heat for extended periods of time.
Subject to both environmental conditions. Activities occur inside and outside.
Subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
Subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

Nice To Haves

Working knowledge of inventory, POS and BI systems are plus.

Responsibilities

Provides counseling and coaching regarding disciplinary situations for the departments seasonal associates and provides input into discipline, promotion, demotion and termination decisions.
Supervises direct reports daily work performance and conducts performance appraisals as needed with direct reports.
Ensures guest satisfaction by responding and resolving guest concerns in a timely manner, assist with guest control in both planned and unplanned situations.
Coordinates with other departments and makes changes to operations as needed.
Monitors and oversees department selling and redemption procedures in all locations such as, merchandise, front gates, parking, photos, lockers, fast lane and cabanas.
Responsible for developing learning plans, facilitating on the job training courses for both Admissions and Merchandise divisions.