Idlewild and SoakZone: Admissions and Guest Services Supervisor

Herschend • Ligonier, PA

19h • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Do you have a knack for turning a guest’s complaint or negative experience into an uplifting opportunity? Are you passionate about having fun while providing an exceptional guest experience? If so, this role might be perfect for you! Take the first step toward a long and rewarding career by becoming a respected member of our team. Apply today for your chance to get paid, earn resume-enhancing experience, and create unforgettable memories! We are currently looking for a: Idlewild and SoakZone: Admissions and Guest Services Supervisor

Requirements

• Must be at least 18 years of age on the date of applying
• Must be able to speak and read the English language
• Must have reliable transportation to and from work for your scheduled shift
• Must work well with other team members and be able to interact with our guests in a fast paced environment
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Idlewild and SoakZone guidelines
• Must be able to work flexible hours including evenings, weekends, and holidays
• Must be able to work at least two (2) weekends per month from June through August
• Must be able to work at least three (3) days per week and at least 24 hours per week from June through August (Shifts are available starting in April and continue through October.)
• Team Members are subject to a variety of weather conditions, including but not limited to: extreme heat, humidity, sun exposure, cold, and inclement weather.
• Physical requirements would include ability to stand and/or sit (for up to five hours at a time), walk long distances within the park, bend at the waist and knees and have repeated manual dexterity; and the ability to carry, push, and pull up to 30 pounds without assistance on a regular basis

Responsibilities

• Welcome guests with a smile and positive attitude!
• Lead by example, attitude, and as a representation of Idlewild and Soak Zone’s core values
• Encourage team members through positive affirmation and guide by corrective action with the Admissions and Guest Services Manager when guidelines are not being followed or have been compromised
• Provide team members with trainings and support
• Open and Close Guest Services and Admissions areas
• Handle escalated guest concerns and criticisms
• Deescalate guest concerns with a positive attitude
• Cover day-off shifts for manager
• Enforce park policies for guests and team members
• Collaborate across departments to deliver exceptional guest experiences
• Troubleshoot issues with technology, ticketing software, and Point of Sale as they arise
• Coordinate team breaks and ensure team members are accurately clocking in/out
• Support our park through other duties as assigned by your manager

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone, Kennywood, and Sandcastle on your days off, as well as free tickets for your family & friends!
• Exclusive employee events throughout the season

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed