Admissions Advisor

Kaplan

108d • $31,200 - $78,600

About The Position

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The Admissions Advisor is responsible for advising and counseling prospective students over the phone and/or via email and chat technology. Utilizing the university's admissions process, this role provides accurate information regarding academic programs, application requirements and enrollment procedures. In addition, s/he provides any admissions-related information to the student while exercising the highest levels of integrity in customer service throughout the student's experience at Purdue University Global.

Requirements

• Bachelor's Degree.
• Experience in Sales, Admissions, Call Center or Customer Service.
• Outbound call center experience preferred.
• Ability to work in a fast-paced, metrics driven and measured performance work environment.
• Excellent organizational and verbal/written communication skills.
• Must be results driven, highly motivated, self-starter as well as adaptable to changing environments.
• Must be able to work some evenings and/or weekend schedules based on business needs.

Responsibilities

• Advise and counsel the students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start.
• Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments.
• Convey accurate, independently verifiable information in the proper context to enable applicants to make well-informed decisions to attend Purdue University Global.
• Know, maintain, adhere to, and comply with all applicable corporate, state and federal regulatory rules and policies for Admissions as prescribed by Purdue University Global and the Department of Education.
• Maintain continual contact with the student, providing the highest level of customer service throughout their journey at Purdue Global.
• Provide accurate and timely information regarding academic programs, application and enrollment procedures and requirements as well as any Admissions related information to the student.
• Be responsible for keeping current with program changes as well as to participate in programs for self-improvement and career development.
• Ensure prospective students have realistic expectations regarding their course of study by adhering strictly to established standards for Admissions.
• Act ethically and with integrity that is above reproach and fulfills all requirements of the Purdue University Global Admissions Code of Conduct document.
• Facilitate interdepartmental communications between Admissions, Financial Aid, Student Services, and Academics for the purpose of enhancing the Admissions Process and creating a positive team oriented atmosphere.
• Ensure that adequate, accurate and timely student records are created and maintained during the Admissions Process and are forwarded to other departments as appropriate.
• Assist other members of the Admissions department in routine and occasional activities as defined by your supervisor, and to perform other duties as assigned by the Admissions management.

Benefits

• Remote work provides a flexible work/life balance.
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure).
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members.
• Comprehensive health benefits new hire eligibility starts on day 1 of employment.
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree