Admissions Advisor I

Columbia Southern University • Altamonte Springs, FL

1d • $20 • Hybrid

About The Position

Admissions Advisor I is the first impression for prospective online students. This role will qualify and advise prospective students on the degree program that will help them achieve their educational goals.

Requirements

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computer - Knowledge of basic computer processes including word processing, email, and web browsing. Proficiency using Microsoft Office Products (Word, Excel, and Outlook).
• Clerical - Knowledge of office administrative procedures including managing files and records, typing, and other office procedures.
• Customer and Personal Service - Knowledge of principles and processes for providing future students with personal services. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
• Problem Solving - Identifies, researches, and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Dependability - Follows instructions and responds to management directions; Takes responsibility for own actions; Arrives to work as scheduled; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Adaptability - Adjusts behavior and maintains composure when confronted with changing circumstances.
• Time Management - Manages one’s own time to accomplish assigned tasks.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• High school diploma or equivalent is required.
• Secure and reliable internet is required for this position.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assists prospective students with completing their application for enrollment and setting a timeline for beginning classes, by evaluating their educational goals to determine a path for degree completion.
• Follows-up with inquiries from prospective students who have expressed interest in the university via phone, email, text, chat, and other communication methods.
• Communicates relevant information regarding the application and enrollment process for classes, while providing accurate information and exceptional customer service.
• Fosters interdepartmental relationships within the university to meet prospective students' needs.
• Maintains inbound and outbound phone rotation availability with the commitment to promptly meeting scheduled appointments and responding to internal and external communications.
• Accurately enters student information in an internal database, according to the stated processes and procedures, to include contact information, academic information, detailed notes from interactions with current and prospective students, and documentation received from current and prospective students.
• Additional duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED