Admissions Administrative Assistant - Enrollment Management - Mercy College

Bon Secours Mercy Health • Toledo, OH

14h • Onsite

About The Position

The Admissions Administrative Assistant provides clerical support to the Office of Admissions and serves as the primary point of contact for incoming communications across the College. This role functions as the live operator after the automated phone tree, triaging calls to the appropriate departments. Additional responsibilities include monitoring shared email inboxes and voicemail, greeting incoming visitors and entering prospective student information into the Customer Relationship Management (CRM) system.

Requirements

• High school diploma or GED (required)
• 3 years of administrative assistant experience
• Expertise with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Prioritization skills
• Ability to multi-task amid constant interruptions
• Maintain confidentiality
• High emotional intelligence
• Adaptability
• Problem-solving
• Customer services skills

Nice To Haves

• 2-year associates degree (preferred)

Responsibilities

• Function as the post-phone tree operator to triage incoming calls and answer general questions about the College.
• Serve as the front-desk lead, receiving and directing all visitors to the College in a welcoming, professional, accurate, and timely manner.
• Perform data entry into the Customer Relationship Management (CRM) system, and Student Information System (SIS).
• Monitor shared email inboxes and voicemail systems to ensure prompt response and follow-up.
• Triage all incoming mail to the College.
• Complete organizational tasks for Admissions events including information sessions, new student orientation, and other Admissions programming.
• Maintain strong knowledge of enrollment business processes.
• Participate in cross-training opportunities to provide support across multiple functions within the admissions office.
• Demonstrate excellent customer service skills and the ability to work with a diverse population.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED