Admission Service Representative

UMass Global

2d • $16 - $18 • Remote

About The Position

Under general direction from the Admissions Supervisor is responsible for the processing of applications in administrative computing system. The Admission Representative is responsible for successfully guiding the applicant through the admissions process and for representing UMass Global in a positive and professional manner. Key qualifications include the following: prior higher education work experience, experience with administrative computing, and data entry/document management experience. TYPE OF SUPERVISION RECEIVED: General direction from the Assistant Director of Admission and Evaluation

Requirements

• Prefer experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience
• Ability to perform accurate and efficient entry of data into administrative software
• Adequate typing skills to complete data entry requests in a timely manner
• Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and completing them in a timely manner
• Communication and interpersonal skills, with the ability to interact with diverse individuals and groups at all organizational levels, both inside and outside of the university
• Ability to organize and handle large quantity of work with accuracy and efficiency
• Ability to use tact and diplomacy and maintain a high level of confidentiality
• Knowledge of basic arithmetic computations
• Strong commitment to teamwork and customer service
• Knowledge and experience with administrative computing and document imaging systems, preferably Banner, ImageNow, Intelligent Capture, TargetX, and Salesforce
• Knowledge of Admission policies and procedures
• Knowledge of UMass Global University policies and procedures
• Banner, Salesforce, TargetX, Argos, Perceptive Content, SoftDocs, Raptor, Axiom, Microsoft Suite, ShoreTel, Zoom, and other enrollment management software incorporated in the future to support the department.

Responsibilities

• Process applications in administrative computing system
• Prepare files for evaluation/decision.
• Link scanned documents in document imaging system.
• Create and update files.
• Track received documents in computing system, enter transfer coursework.
• Input communication codes, status codes, and trigger correspondence
• Provide support and assistance to both applicants and University staff
• Assist applicants and campus staff with troubleshooting issues as related to policies and procedures
• Assist in the development of training materials
• Assist with the training of University staff
• Run audit reports on application data and follow up with University staff
• Assist with quality control reporting and data integrity
• Responsible for maintaining regular contact with staff, particularly the Enrollment Coaches, via regular scheduled conference calls, on-line meetings, and data report follow-up
• Act as liaison between University staff and Admissions Supervisor
• Assist in the updating and review of applications and forms
• Assist with testing new procedures and processes
• Other duties as assigned to support the Central Admission Office

Benefits

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed