Admission Counselor

Recovery Centers Of America • Hamilton Township, NJ

2d • Onsite

About The Position

POSITION OVERVIEW: The Admissions Coordinator will facilitate and evaluate therapeutic, medical and financial arrangements of incoming patients.
KEY RESPONSIBILITIES:
Provides appropriate orientation to program aspects post admission, including documentation and data input into computer system. Ensures financial eligibility setup Assures prompt responses to patient needs, reviews and maintains all documents and departmental logs, and ensures fair distribution of patients to physicians. Provides telephone and in person assessments and, initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care and maintains communication with referral sources, families, patients and unit staff. Collects and analyzes data related to departmental performance indicators. Assists with admission searches, safety search and personal belongings as needed. Assists counselors and other senior program staff in crisis intervention as needed.

Requirements

• Bachelor's degree in psychology or related field OR Associate degree with at least 1 year of experience in similar position OR High School diploma with at least 2 years in a similar position
• Experience working in admissions in a Behavioral Health and/or substance abuse service will be strongly preferred.
• Knowledge of HIPAA policies and procedures.
• Proficient with Microsoft Office.
• Strong communication and negotiation skills.
• Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
• Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; act consistent with available facts, constraints, and anticipated consequences.
• Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
• Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.
• Quality of Work: Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.

Responsibilities

• Provides appropriate orientation to program aspects post admission, including documentation and data input into computer system.
• Ensures financial eligibility setup
• Assures prompt responses to patient needs, reviews and maintains all documents and departmental logs, and ensures fair distribution of patients to physicians.
• Provides telephone and in person assessments and, initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care and maintains communication with referral sources, families, patients and unit staff.
• Collects and analyzes data related to departmental performance indicators.
• Assists with admission searches, safety search and personal belongings as needed.
• Assists counselors and other senior program staff in crisis intervention as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees