ADMISSION COORDINATOR - FULL TIME

WATSON CLINIC ASC LLC•Lakeland, FL

About The Position

JOB SUMMARY Duties include coordinating the daily operations of the Admission Department in accordance with departmental and center policy and procedures. Assist with the training and coaching of team members. Effectively motivate and monitor staff performance and provide feedback to assist with evaluations and counseling Welcomes patients, families, physicians and visitors to the Surgery Center either in person or over the phone. The general duties include registration and pre-admission of patients, receiving and directing incoming calls, distribution of mail and messages, coordination of patient activities with the nursing staff, and assisting the business office as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES (This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.) 1. Provides training, direction, and guidance to the Admission Department. Leads this area by example and promotes a positive working environment. 2. Promotes a positive image of Watson Clinic Surgery Center (WCSC) on a daily basis through interaction with patients and their families, clinical staff and visitors. Works with all team members to ensure that the same image is being portrayed on a daily basis and if not then addresses this through daily coaching. 3. Assists with daily QI regarding data collected in the registration module of the current computer software. Assists with the training of new and current staff based on the QI results. 4. Responsible for scheduling the Admission staff and added it into LSDC time and attendance system. Notify staff of any schedule change and departments when necessary. 5. Communicates with clinical staff in order to coordinate the smooth flow of patients through the facility and initiates problem solving activities related to patient flow. 6. Assists with patient complaints or questions regarding billing questions, insurance verification or scheduling issues that require a Coordinator’s attention. 7. When necessary, assists with receiving and distribution of ingoing/outgoing mail and verifies any delivered goods to the receipt. 8. When necessary, assists with admitting, front desk and admitting functions. 9. Stays current on current practices by the scheduling, verification and accounts receivable departments in order to better assist patient questions and concerns while at the facility. 10. Ensures that the patient waiting area is kept tidy, magazines are up to date and nourishments are replenished as necessary. 11. Works with assigned areas regarding payment plans and approves payment agreements outside the normal parameters as warranted. 12. Make sure that the procedure book for the department is kept up to date and is relevant to current practices. 13. Provides input with employee evaluations and assists with interviewing potential applicants. 14. Maintains and creates excel and word documents that are related to daily and monthly tasks. As well as any projects that may be assigned to the department. 15. Coordinate the staffing schedule and adjust schedule when necessary. Review and edit time cards and approve for payroll. ADDITIONAL RESPONSIBILITIES 1. Will involve local travel to other campuses. 2. Performs other related duties as deemed necessary

Requirements

Demonstrates effective communication skills.
Complies with safety and emergency procedures consistent with Center policy.
Complies with all Center policies.
Participates in unit cost containment measures.
Assumes responsibility and accountability for individual actions.
Respects the dignity, rights, and confidentiality of all individuals regardless of social or economic status, personal attributes, or nature of health problems.
Leads by personal example for all staff supervised.
Assumes responsibility for professional growth.
Keeps abreast of changing Center and departmental policy, procedure, protocol and guidelines.
Participates in in-service educational programs.
Completes required staff educational sessions.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to work with Microsoft applications (i.e. excel, word, outlook), internet, Waystar, EPIC, All Scripts preferred but will be taught.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American counting and the use of calculator as well as computer spreadsheet functions.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Waystar
EPIC
All Scripts

Responsibilities

Coordinating the daily operations of the Admission Department in accordance with departmental and center policy and procedures.
Assist with the training and coaching of team members.
Effectively motivate and monitor staff performance and provide feedback to assist with evaluations and counseling
Welcomes patients, families, physicians and visitors to the Surgery Center either in person or over the phone.
Registration and pre-admission of patients
Receiving and directing incoming calls
Distribution of mail and messages
Coordination of patient activities with the nursing staff
Assisting the business office as necessary
Provides training, direction, and guidance to the Admission Department.
Promotes a positive image of Watson Clinic Surgery Center (WCSC) on a daily basis through interaction with patients and their families, clinical staff and visitors.
Assists with daily QI regarding data collected in the registration module of the current computer software.
Responsible for scheduling the Admission staff and added it into LSDC time and attendance system.
Communicates with clinical staff in order to coordinate the smooth flow of patients through the facility and initiates problem solving activities related to patient flow.
Assists with patient complaints or questions regarding billing questions, insurance verification or scheduling issues that require a Coordinator’s attention.
Assists with receiving and distribution of ingoing/outgoing mail and verifies any delivered goods to the receipt.
Assists with admitting, front desk and admitting functions.
Stays current on current practices by the scheduling, verification and accounts receivable departments in order to better assist patient questions and concerns while at the facility.
Ensures that the patient waiting area is kept tidy, magazines are up to date and nourishments are replenished as necessary.
Works with assigned areas regarding payment plans and approves payment agreements outside the normal parameters as warranted.
Make sure that the procedure book for the department is kept up to date and is relevant to current practices.
Provides input with employee evaluations and assists with interviewing potential applicants.
Maintains and creates excel and word documents that are related to daily and monthly tasks.
Coordinate the staffing schedule and adjust schedule when necessary.
Review and edit time cards and approve for payroll.
Will involve local travel to other campuses.
Performs other related duties as deemed necessary