Full-time FMS Admissions Clerk

Lexington Regional Health Center•Lexington, NE

5d•Onsite

About The Position

Lexington Regional Health Center is seeking an Admission Clerk for its Family Medicine Specialists department. This non-exempt position reports to the Clinic Administrator. The role involves accurately screening and registering patients, ensuring all demographic, relationship, and insurance information is entered promptly and confidentially. The clerk is responsible for obtaining patient consents, documenting Medicare information, and providing patients with copies of the Patient Bill of Rights, Payment Policies, and HIPAA Privacy information. Key duties also include managing various work queues (Eligibility, Medicare Secondary Payer Questionnaire Completion, Incomplete Verification, and Registration Error/Follow-up), answering and routing phone calls, and processing patient payments (cash, check, credit card) both in person and over the phone. The Admission Clerk will post payments, balance the cash drawer at the end of each shift, and follow up with patients for additional information needed for insurance claims. The role also requires ensuring patients and visitors adhere to current infection control guidelines, maintaining an environment that meets governing body standards, and performing duties that may involve blood exposure risks. The clerk is expected to maintain patient and staff safety using tools like Teamstepps and Just Culture, and regular attendance at the assigned work location is required. Other duties may be assigned as needed.

Requirements

Ability to read and write, basic accounting and computer knowledge as is typically acquired through the completion of a high school diploma or equivalent.
Individual must be 19 years of age in order to sign legal documents.
Ability to read, analyze, and interpret reports, general business directives, policy and procedure statements, and governmental regulations, keep up on federal and state rules and regulations, provide excellent customer services and use standard office equipment as is typically acquired through one year of work experience.
Ability to maintain strict confidentiality with regard to protected and sensitive information.
Ability to solve problems independently and confidently by applying analytical and logical thinking.
Ability to immediately respond to common inquiries and complaints from patients, employees and regulatory agencies.
Ability to effectively communicate with individuals from diverse backgrounds.
Ability to effectively organize and present information and respond to questions from employees and external groups of varying sizes.
Successful completion of required knowledge and training of standard precaution protocols and when to apply during principle duties and responsibilities.

Responsibilities

Accurately screen and register patients ensuring all demographic, relationship, and insurance information is entered into the system accurately and promptly while demonstrating care, courtesy and confidentiality with each patient.
Ensure patient’s consent is signed, message from Medicare is documented (if applicable), Medicare Questionnaire is completed (if applicable), and the patient receives a copy of the Patient Bill of Rights, Payment Policies and HIPAA Privacy (Health Insurance Portability and Accountability).
Review and manage work queues including Eligibility, Medicare Secondary Payer Questionnaire Completion, Incomplete Verification, and Registration Error/Follow-up.
Answer phone calls and assist or route the caller appropriately throughout the facility.
Processes cash, check, or credit card payments in person and over the phone.
Post payments to patients’ accounts, and balance cash drawer at the end of each shift.
Follow up with patients for additional information for successful submission of insurance claim.
Ensure patients and visitors follow current infection control guidelines.
Responsible for ensuring the environment meets appropriate governing body standards.
Duties that could include blood exposure and risk to bloodborne pathogens (eg: lacerations, handling of blood-contaminated items, etc.)
Maintains patient and staff safety through the use of patient safety tools (Teamstepps, Just Culture, etc.).
Regular attendance at the assigned work location is required.
Performs all other duties as assigned.