Admission Advisor

Primrose School of San Ramon•San Ramon, CA

1d•Onsite

About The Position

The Admissions Advisor serves as the first point of contact for prospective families and plays a critical role in driving enrollment growth. This position combines sales, marketing, admissions, and customer service responsibilities to ensure a positive and engaging experience for families from initial inquiry through enrollment.

Requirements

Associate or Bachelor’s degree required
2+ years of experience in admissions, sales, marketing, and customer service
Strong interpersonal, communication, and presentation skills
Goal-oriented with a proven ability to meet or exceed sales targets
Proficiency in CRM systems, Microsoft Office, and/or enrollment software
Ability to multitask, prioritize, and work in a fast-paced environment

Nice To Haves

Experience in early childhood education, private school admissions, or related fields
Knowledge of lead management, marketing funnels, and sales follow-up strategies
Event planning and community outreach experience
On-site school setting with frequent interaction with families
Some evening or weekend events may be required

Responsibilities

Manage all incoming inquiries (phone, email, web, and walk-ins) and guide families through the admissions process
Schedule and conduct school tours, highlighting programs, curriculum, and unique value propositions
Maintain accurate records of prospective families and enrollment status
Assist families with enrollment paperwork, waitlists, and tuition information
Follow up consistently with prospective families to convert leads into enrollments
Actively promote school programs and services to meet or exceed enrollment goals
Utilize consultative sales techniques to identify family needs and recommend appropriate programs
Track leads, tour conversions, and enrollment metrics
Participate in enrollment forecasting and capacity planning
Support marketing initiatives to increase brand awareness and lead generation
Represent the school at community events, open houses, and outreach activities
Build and maintain relationships with local businesses, realtors, and community partners
Assist with social media, events, and promotional campaigns as needed
Deliver exceptional customer service to prospective and current families
Address questions, concerns, and objections professionally and promptly
Foster strong relationships with families to support retention and referrals
Collaborate with leadership and staff to ensure a seamless onboarding experience
Maintain CRM systems, inquiry logs, and enrollment reports
Collaborate with directors, teachers, and corporate partners
Ensure compliance with school policies, procedures, and licensing requirements