Admission Advisor for Phoenix Market

DeVry University

3d•Remote

About The Position

DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners. Opportunity: Our Admissions Advisors thrive in a dynamic, goal-oriented call center environment where daily outreach and meaningful conversations drive student success. Advisors leverage structured interview models and proven call strategies to guide prospective students through the enrollment journey. With access to performance dashboards, coaching, and real-time feedback, advisors continuously refine their skills in objection handling, consultative communication, and results achievement. This opportunity is ideal for individuals who excel in structured, high-energy call environments and are energized by measurable goals, accountability, and professional growth.

Requirements

Bachelor's degree preferred or equivalent relevant experience
Comfortable working in a structured, performance-driven call center environment
Demonstrated success in meeting measurable sales or engagement goals
Resilient in handling rejection and objectionsAble to sit and work at a desk and on the computer for extended periods of time
Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
Have a passion for education and the desire to help prospective students achieve their educational and career goals
Enjoy listening to, and talking with prospective students over the phone, getting to know them, and creating a meaningful relationship
Possess the skills needed to craft well-written, compelling messages to our students and fellow colleagues
Have the desire to work with a team, and toward the team’s goals, while also working independently and being internally motivated
Must be able to work a flexible schedule including weeknights and Saturdays

Responsibilities

The role of the admissions advisor is to reach out to individuals via phone, or through video conferencing, take incoming calls and place outbound calls to prospective students
Maintain high daily outbound and inbound call volume in a call center environment
Meet or exceed performance metrics including talk time, call volume, interview completion rate, and enrollment targets
Participate in call monitoring and coaching sessions
Admissions advisors interview prospective students to determine their motivation for attending college; understand their career goals and the obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles; and ultimately help them identify the degree-program that best matches their needs.
During the interview advisors present information about the benefits of education and DeVry University, tailoring their message to the student’s needs, motivation, and career goals.
Once prospective students decide to enroll, advisors guide them through the admissions process, responding to questions, linking them to financial aid and academic advisors, gathering the documents necessary to start school, and ensuring students complete admissions testing.
By networking and building relationships with their students, admissions advisors identify and contact other prospective students.