Administrator, Systems Operator, SA
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About The Position
The Service Advantage Systems Operator works within designated Service Advantage Partner locations as the on-site Systems Operator. This role involves operating and supporting a variety of Partner sold equipment at customer locations, generally within a specific geographic area. The Systems Operator will have the ability to operate Modular Control Systems, Partner Structure, and Client systems, while managing priorities and performance of automation systems in all daily activities. Demonstrating technical expertise and adhering to Partner agreed Standard Operating Procedures is essential. The Systems Operator will collaborate with the Partner Support team to proactively identify issues impacting operations and system performance. The overall job function is to maximize the operational output and efficiency of automation systems while providing expert support. In addition to the primary responsibilities, the Robot Technician will support the execution of the client's deployment strategy, performing robot operation, troubleshooting, FRU replacement, and other support roles. This includes deployment, break-fix support, and any onsite assistance required for successful operations. The role requires providing front-line operational support for client automation, robotic, 3D printing, workstation, and technology systems. The Systems Operator is responsible for operating automated systems, software-based control systems, electrical and mechanical systems, and structures. Hands-on support with an electro-mechanical aptitude and familiarity with Linux and command line is necessary to support client systems and products. The Systems Operator will also be responsible for supporting the client's key performance indicators, achieving maximum system uptime, and ensuring overall client satisfaction. This includes performing system software updates per recommended client technical instructions, troubleshooting and operating client systems, and remediating issues to ensure high-level system performance. The role requires the ability to collect and analyze data, apply a systematic approach to reach conclusions, and make appropriate decisions. Additionally, the Systems Operator will perform a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of the client's automation system. A positive influence within the team and organization is expected, along with a proactive approach to process and operational excellence.
