Administrator / Office Manager

Stratus Building Solutions of Pittsburge•Scott Township, PA

1d•$40,000 - $50,000

About The Position

The Administrator plays a vital role in ensuring smooth business operations, financial stability, and customer satisfaction. This position requires strong communication abilities, organizational skills, attention to detail, and the ability to multitask across administrative, financial, and customer service functions. The Administrator also contributes to sales support, franchise development, and long-term retention of customers and Unit Franchisees- all leading to growth.

Responsibilities

Process accounts payable weekly and monitor expenses against budget.
Maintain accurate CRM and QuickBooks records.
Assist accountant or bookkeeper with their financial governance.
Monitor accounts receivable and maintain collection goals proactively with welcome calls, payment term reminders, and follow-up.
Prepare monthly customer and Unit Franchisee Statements.
Accountable to the Regional Director for direction and fulfillment of his/her responsibilities.
Answer all incoming calls punctually and efficiently, taking messages accurately and completely.
Greet and acknowledge all visitors courteously and promptly.
Ensures all documents and information are properly loaded into CRM and QuickBooks, filed, recorded for processing as required.
Maintains and controls daily cash collection and accounts receivable reporting systems and works in conjunction with the Accounting Manager on possible collection action.
Coordinates and communicates with the Regional Director in the identification of customers that are in neglect of payment, following policies and procedures to facilitate collection.
Maintains inventory control and needs within all areas of the office.
Following Corporate and Regional practices, generates and distributes necessary information and/or business correspondence to Franchise Owners and/or potential Franchise prospects.
Performs or assists the Regional Director with the sale of a franchise including performing Unit Franchisee presentations.
Participates in weekly staff meetings.
Performs other duties as may be assigned by the Regional Director.
Assist in maintaining and evaluating Social Media Posts