Administrator - L2

Wipro

258d • $33,000 - $76,000

About The Position

The purpose of the role is to resolve, maintain and manage client's software/hardware/network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction. The role involves ensuring timely response to all tickets raised by the client end user, service requests solutioning by maintaining quality parameters, and acting as a custodian of client's network/server/system/storage/platform/infrastructure and other equipment to keep track of their proper functioning and upkeep. Responsibilities also include performing root cause analysis of the tickets raised, providing immediate resolution to high priority tickets, and maintaining timely backups of important data/logs.

Requirements

• Mandatory Skills: Datacenter - Wintel Stack
• Experience: 1-3 Years

Responsibilities

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/server/system/storage/platform/infrastructure and other equipment
• Keep a check on the number of tickets raised (dial home/email/chat/IMS)
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem
• Provide an acceptance and immediate resolution to high priority tickets/service
• Installing and configuring software/hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue
• Provide application/user access as per client requirements and requests
• Track all the tickets from acceptance to resolution stage
• Maintain timely backup of important data/logs
• Coordinate with on-site team for complex problem resolution
• Review the log which Chat BOTS gather and ensure all service requests/issues are resolved in a timely manner

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services