Administrator, Energy Efficiency Programs (Hybrid)

Eversource Energy-posted 3 months ago
$64,800 - $72,000/Yr
Berlin, CT
Utilities
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Supports program implementation through direct interaction with customers interested in energy efficiency services. Performs administrative tasks directly related to the daily implementation and support of residential and commercial and industrial energy efficiency programs. Responsible for managing customer interactions including call activity, internet activity and tracking system lead processing for residential and/or commercial/industrial customers, as needed. May also aid in reporting and rebate processing for energy efficiency programs. Individual may also provide administrative support to other areas of Energy Efficiency.

  • Familiarity with the energy sector and utility services to effectively support customer inquiries and provide accurate information.
  • Responsible for working directly with customers to provide correct energy efficiency information and/or referral services and determines program eligibility requirements.
  • Works directly with contractors to provide customer information for energy efficiency services.
  • Utilizes various company systems to verify customer data and set customers up with appropriate services.
  • Provides program guidance to customers and contractors seeking to participate in energy efficiency programs.
  • Represents Eversource in a professional manner while providing written and verbal communication to customers and stakeholders.
  • Supports Energy Efficiency Consultants with various assignments related to program implementation and tracking.
  • Associates degree in business, marketing or the equivalent work experience.
  • Five (5) to six (6) years related experience required.
  • Strong written and oral communication skills are critical to effectively fulfill the role of this position.
  • Strong working knowledge of Microsoft Excel, Word and Power Point.
  • Ability to review general technical and detailed program information and communicate to customers and third-party contractors.
  • Works well as a team player.
  • Self-starter with demonstrated multi-tasking ability.
  • Strong sense of prioritization and flexibility to change.
  • Competitive total rewards program.
  • Potential incentive based on performance.
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