Administrator, Dispatcher

Ricoh Careers•Bethlehem, PA

8d•Onsite

About The Position

Proactively review future routes to eliminate potential challenges and create solutions based on customer expectations. Works with sales, scheduling, field service, inventory control and other functional areas to ensure timely and accurate delivery, pickup and relocation of equipment to customers. Uses advanced scheduling software to provide available windows to customers to satisfy their needs.

Requirements

High school diploma or equivalent education
Minimum of 1 year customer service experience
Ability to use advanced software tools.
Proficiency in Microsoft Word, Excel)
Customer First oriented
Strong customer service and communication skills
Problem solving skills.
Ability to multitask.
Ability to work in a team environment.
Ability to interact professionally at all levels internally and externally.
Ability to follow all facility security and safety rules.

Responsibilities

Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository
Supports various business channels.
Provides back-up support for Administrator, Scheduler when applicable.
Close Out Previous Day's Routes
Coordinates overall voicemails and emails between our internal and external customers.
Checking Not Shipped in Dispatch Prep to ensure all required units have been scanned and loaded daily.
Reconciling routes (aborts, uploading D&As to Oracle etc.)
Maintaining resource calendar to ensure adequate resources are available.
Relocation processing to validate completion.
Verify the integrity, update, and provide feedback on metrics reporting.
Update the Issue Log
Validating, Publishing, Printing, and Finalizing Routes
Printing RMAs/D&As
Forecasting, Coordinating Resources Truck Fleet
Performs timely ship confirms (MO & Imminent)
Coordinate same day route changes (Surprise Pick-up)
Coordinates the requirement of 2+ man team/delivery for Production machines.
Makes the decision on the most cost-effective solution for overflow routes (3PL carriers)
Coordinates directly with the customer to get completed paperwork signed and dated accurately.
Manages the return of inventory for cancelled orders.
Responsible for truck ETA’s
Place services calls as required.
Provides time frame authorizations.
May require printing out bills of lading.
Performs other duties as assigned.