Administrator - Database Player Development (SALARY NEOGOTIABLE)

Casino and•Atlantic City, NJ

About The Position

The Player Development Database Specialist plays a critical role in supporting the Player Development (PD) department by managing, analyzing, and reporting on VIP related data. This position is responsible for pulling accurate and timely reports from the database, supporting PD programs with data driven insights, and ensuring the integrity and accuracy of the VIP database. The role supports VIP events, host performance, telemarketing efforts, and overall VIP business growth. It works closely with PD leadership, hosts, marketing and other departments to analyze player trends, evaluate program performance, troubleshoot player offer issues. Additionally, the role provides reporting that drives informed decision-making, enhances player engagement strategies, and promotes operational efficiency.

Requirements

Superior Guest Service Skills
Analytical Skills
Critical-Thinking Skills
Ability to make sound and accurate decisions.
Attention to Detail
Organizational and time management skills
Proficient in Microsoft Office
Working knowledge of SQL or other data querying tool
Ability to work a flexible and varying schedule to include evenings, weekends, and holidays.
Ability to work effectively with all levels of staff.
Ability to accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

Responsibilities

Serves as the primary liaison between PD and the Corporate Database team
Manage, maintain and analyze VIP related data to support Player Development initiatives
Pull accurate and timely reports from the database to support PD leadership, hosts and VIP programming
Develop, analyze and report on post-forma results for VIP events and programming, including profitability, reinvestment and performance metrics.
Assist in the development and analysis of VIP event matrices, including qualification criteria and offer structures
Analyze PD books of business and player trends to identify VIP growth, declines and opportunities for targeted outreach and telemarketing strategies
Develop and distribute monthly reporting to support the evaluation of player performance related to tier upgrades
Track, analyze and report on tier retention, migration and player lifecycle trends across tier programs
Support host goal creation, tracking and performance reporting
Analyze event response rates, attendance and no-show trends of VIP programs to evaluate effectiveness, optimize overbooking and provide recommended improvements for future events
Troubleshoot and resolve player offer issues, including incorrect, missing or misapplied offers and coordinating corrections with source systems
Perform database queries and ad hoc analysis to support Player Development
Collect, validate and present data to support cross-functional initiatives and decision-making
Investigate and resolve data discrepancies and reporting issues related to VIP player offers
Ensure the integrity, accuracy and confidentiality of PD data while adhering to internal controls and regulatory requirements