Administrative Travel Coordinator, Home Base

Massachusetts General Hospital • Boston, MA

396d • Remote

About The Position

The Travel Coordinator at Home Base, a program of Massachusetts General Hospital, is responsible for managing travel logistics for patients and their families attending various programs. This role involves coordinating flight and hotel bookings, ensuring accurate communication of travel details, and providing support for local transportation. The Travel Coordinator will also collaborate with other administrative staff to enhance travel workflows and participate in quality improvement initiatives, all while embodying the values of diversity, equity, and inclusion.

Requirements

• Bachelor's degree preferred.
• Three to five years of work experience preferred.
• Three years prior experience in healthcare, travel, or administrative support preferred.
• Effective interpersonal and communication skills.
• Demonstrated analytical skills and ability to make decisions in collaboration with managers.
• Ability to work collaboratively with clinical and non-clinical staff.
• Strong operational critical thinking skills.
• Competent computer skills and knowledge of office applications.

Nice To Haves

• Knowledge of Third-Party Reimbursement regulations.
• Experience with Salesforce.

Responsibilities

• Serve as primary contact for all travel logistics for patients attending Home Base programs.
• Maintain tracker of all flight and hotel reservations.
• Act as primary liaison with travel company, submitting flight requests and approving itineraries.
• Send customized welcome emails with travel logistics and itineraries to patients.
• Ensure patient information is submitted to hotels for timely reservation confirmation.
• Process patient reimbursement requests for approved travel expenses.
• Book local transportation for group activities during Home Base programs.
• Assist with invoice processing for hotel and program services as directed by leadership.
• Participate in weekly support staff meetings and other meetings as requested.

Benefits

• Travel reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree