Administrative Support

TEKsystems • Fitchburg, WI

5d • $23 - $23 • Onsite

About The Position

The Administrative Assistant provides high‑level internal and customer-facing support across Customer Service, Sales, Dispatch, and Operations. This role plays a key part in ensuring accurate service information, smooth administrative processes, and a positive customer experience.

Requirements

• Critical thinker with strong problem‑solving skills and a solutions‑oriented mindset
• Prior experience in an administrative, customer service, or office support role (any industry)
• Comfortable using common business software (email, calendars, word processing, spreadsheets)
• Strong attention to detail with the ability to prioritize and manage multiple tasks
• Professional, positive, and customer‑focused demeanor
• Excellent written and verbal communication skills
• 1+ year of customer service experience (retail, hospitality, restaurant, or property management experience welcome)
• Empathetic communicator who is also action‑oriented
• Proficiency with Microsoft Office, especially Outlook (Excel training available)
• Typing speed of at least 45 WPM
• Strong critical thinking and decision‑making abilities

Nice To Haves

• Previous office or administrative experience
• Experience using CRM or customer management systems
• Comfort handling challenging or escalated customer interactions

Responsibilities

• Serve as a primary internal resource for informational requests, service issue troubleshooting, and cross‑department coordination
• Support Customer Service and Sales teams by verifying, reporting, and tracking complaint data for commercial and residential customers
• Prepare and process service request updates related to transactional add‑on sales for existing customers
• Assist with planning, documenting, and improving administrative workflows and department processes
• Respond to occasional customer inquiries regarding recycling, waste hauling, and processing services
• Maintain and continuously update a working knowledge of company services, offerings, and internal procedures
• Perform other related administrative duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed