TCI - ADMINISTRATIVE SUPPORT TECHNICIAN

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

2d

About The Position

Mountain View Hospital is looking for an Administrative Support Technician to join our team! JOB SUMMARY: The Administrative Support Technician assists with needed aspects to help support the clerical team. Duties may include such tasks as performing appointment confirmation calls, faxing, following up on patient referrals, assisting with MIPS process, assisting new patient coordinator etc. Maintains confidential interactions with patients and their guests. Responds to emergency situations appropriately and according to training BENEFITS: Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include: Medical, Dental and Vision Insurance Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off Retirement Plans (401K with up to 6% match) Earned Quarterly Bonus Program Education Reimbursement Program Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital Please note benefits are based on eligibility according to full-time, part-time or PRN status classification. DUTIES AND RESPONSIBILITIES: (Administrative Support Technician) Perform patient appointment confirmation calls. Must be courteous and helpful at all times with the patients. These are crucial components to helping the clinic run efficiently. Assisting with faxing records and scanning. Ensures patient records and other patient information is kept confidential. Treats all persons with respect and dignity, including patients, families, guests, providers, employees and vendors. Must maintain accurate time clock punches, punch in and out according to clinic requirements and hospital policy. Maintains good working relationships, both within the department and with other departments. Any other duties assigned by supervisor or manager. Tracks outgoing referrals/outbound transition of care. Follows up on post referral appointment correspondence and ensure that correspondence is attached to the patient’s chart. Participates in educational programs, in-service meetings and other meetings as required. Responsible for knowing hospital policies and being familiar with hospital services. Assists new patient coordinator as needed. Assists other staff with meaning full use measures and ACO tracking. About Mountain View: Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice. Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply. QualificationsEducation/Certification: Must be 18, high school graduate or student. Current BLS certification including training on defibrillators and renewal as required. Experience: 1 year of medical/dental office, clerical or customer service experience preferred. Equipment/Technology: Business machines operation required and proficient in MS Office and Excel. Has the ability to learn complex phone systems and hospital information system. Language/Communication: Must be a great listener and have the ability to communicate expertly and appropriately in English with a diverse group of people. Mathematical Skills: Basic math. Mental Capabilities: Must be even-tempered and able to make sound decision and judgments. Must have the ability to prioritize multiple and competing customer and staff needs. Interpersonal: Must have excellent interpersonal skills by treating others with politeness and civility. Must be a team player. Performance: Strives for daily excellence in all verbal and non-verbal communications

Requirements

• Must be 18, high school graduate or student.
• Current BLS certification including training on defibrillators and renewal as required.
• Business machines operation required and proficient in MS Office and Excel.
• Has the ability to learn complex phone systems and hospital information system.
• Must be a great listener and have the ability to communicate expertly and appropriately in English with a diverse group of people.
• Basic math.
• Must be even-tempered and able to make sound decision and judgments.
• Must have the ability to prioritize multiple and competing customer and staff needs.
• Must have excellent interpersonal skills by treating others with politeness and civility.
• Must be a team player.
• Strives for daily excellence in all verbal and non-verbal communications

Nice To Haves

• 1 year of medical/dental office, clerical or customer service experience preferred.

Responsibilities

• Perform patient appointment confirmation calls.
• Assisting with faxing records and scanning.
• Tracks outgoing referrals/outbound transition of care.
• Follows up on post referral appointment correspondence and ensure that correspondence is attached to the patient’s chart.
• Participates in educational programs, in-service meetings and other meetings as required.
• Responsible for knowing hospital policies and being familiar with hospital services.
• Assists new patient coordinator as needed.
• Assists other staff with meaning full use measures and ACO tracking.
• Any other duties assigned by supervisor or manager.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED