Administrative Support (Student)

American University•Washington, DC

4d•$18

About The Position

In the Administrative Support position, all student employees will receive cross-training in front desk operations, event setup and support, and social media assistance. The flexibility to assist in these areas as needed is expected. The Administrative Support position is at the heart of career support, recruiting action, and interacts with students, staff, faculty, and employers. In this position the student will develop valuable experience in working with time management and customer service, and become a master of networking to build their professional network.

Requirements

Strong leadership and communication skills.
Impeccable organizational skills and attention to detail.
Flexibility, initiative, and ability to multitask and work both independently and as part of a team.
Maturity and an elevated level of professionalism, especially as it relates to building and maintaining relationships with prospective and visiting employers.
Proficiency with Microsoft Office Products.
Must be willing to sign and adhere to a Confidentiality Agreement to ensure the privacy and security of student records and other sensitive information.
Have the ability and willingness to lift up to 25 lbs and assist with moving furniture and equipment during event setup and teardown.

Nice To Haves

Kogod undergraduate students preferred.

Responsibilities

Staff the front desk during business hours (9:00 a.m. – 5:00 p.m., Monday–Friday) on a scheduled basis.
Serve as the first point of contact for the Kogod Career Development office—greeting guests, answering phones, and responding to or redirecting emails from the [email protected] account.
Support students to make and check-in for appointments for students with Career Development staff and Peer Consultants.
Provide support for and troubleshoot student and employer issues in Handshake, Kogod’s job and internship platform.
Support with the Kogod Talent Network system, including: monitoring and assessing the Document Review process in KTN (assess, request feedback, and approve undergraduate resumes based on criteria), creating alumni accounts, monitoring the Kogod Talent Network email inbox for inbound requests, supporting basic troubleshooting and answering basic questions about what the system does.
Review and approve content such as blog posts and videos for UConnect (the career website platform).
Assist with content creation, social media support, and presentation development.
Support general office operations and administrative projects such as data entry, filing, copying, and maintaining shared spaces.
Provide backup assistance for event and space setup, including flipping the lounge for events or meetings.