Administrative Support Specialist
About The Position
The Administrative Support Specialist plays a critical role in providing administrative and operational support to the Learner Success and Workforce Engagement department. This position is responsible for coordinating departmental activities, maintaining records, assisting with student-related initiatives, and ensuring efficient workflow within the department. The Administrative Support Specialist serves as a central point of contact for students, faculty, staff, and external stakeholders seeking assistance or information related to student success programs and services.
Requirements
- According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
- High school diploma or equivalent (Bachelor's degree preferred)
- Proven experience in administrative support or related roles
- Excellent organizational and time management skills
- Strong attention to detail and accuracy
- Proficient computer skills and experience with MS Office Suite
- Effective written and verbal communication skills
- Ability to handle confidential information with discretion and professionalism
- Strong interpersonal skills and ability to work collaboratively in a team environment
Nice To Haves
- Knowledge of student success programs and services in a higher education setting is a plus
Responsibilities
- Provide comprehensive administrative support to the Learner Success and Workforce Engagement department, including managing schedules, organizing meetings, preparing agendas, taking minutes, and maintaining departmental files and records
- Assist students in accessing and navigating student success resources and services
- Respond to inquiries, provide information, and direct students to appropriate resources based on their needs
- Assist in maintaining accurate and up-to-date student data, records, and databases related to student success programs
- Generate reports and compile data as needed to support departmental decision-making and assessment efforts
- Assist with the planning, coordination, and execution of student success events, workshops, and programs
- Includes scheduling venues, managing logistics, coordinating communication, and tracking attendance
- Prepare and distribute departmental communications, including emails, newsletters, and announcements
- Liaise with internal and external stakeholders to ensure timely and effective communication
- Assist in preparing departmental reports, presentations, and documentation
- Ensure accuracy and completeness of data and information to support reporting requirements
- Collaborate with other departments, faculty, and staff to support student success initiatives and foster a cohesive and student-centered approach across the institution
- Assist with monitoring departmental budgets, tracking expenses, and processing invoices and reimbursements in compliance with university policies and procedures
- Stay informed about current trends and best practices in student success initiatives through professional development activities, workshops, and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
