Administrative Support Specialist

Hope Services • Santa Cruz, CA

314d • $5,720 - $5,902

About The Position

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels. Serving as supervisory level after hours on-call respondent, supporting people served by the SLS program and their Hope Services direct service staff. Supervision of assigned roommates/companions. Responsible for: Consumer protection, rights, grievance procedures, fair hearings, direct service staff scheduling, and incident reporting.

Requirements

• Bachelors Degree in rehabilitation, social sciences, special education, health, public administration, social work, or an approved related field.
• 3 years of approved experience in rehabilitation or social work or an approved equivalent combination of education and experience.

Nice To Haves

• Knowledge of community services
• Implement ISP objectives
• Knowledge of client rights/advocacy
• Knowledge of transportation services
• Health & Safety considerations
• Use of Microsoft Office Suite

Responsibilities

• Field emergency phone calls pertaining to the Supported Living Services program during assigned hours and take appropriate responsive action for each call received.
• Assure adequate staffing through scheduling of direct service and substitute staff as assigned, as well as providing direct coverage of shifts as needed during assigned on-call hours.
• Support in supervision of assigned staff in the households of consumers.
• Provide 1:1 support in the consumer’s home and community as identified in their Personal Plan.
• Assist and participate in the Person Centered Planning Process.
• Act as advocate on behalf of consumers served.
• Complete required forms and accountability documentation, incident reports, case recordings, billing, and other required documentation.
• Maintain a professional relationship with consumers, family members, doctors (medical, specialist, clinics) and appropriate others.
• Represent Hope Services in the community.
• Act as a mandated abuse reporter.
• Perform other duties, as assigned, to assure efficiency of program services.

Benefits

• Salary Range: $5,720.00 - $5,902.00 per month commensurate with experience and qualifications.

What This Job Offers

• Education Level: Bachelor's degree