Administrative Support Coordinator (On-Site)

Morley Companies • Saginaw, MI

76d

About The Position

As an Administrative Support Coordinator at Morley in Saginaw, Michigan, you'll manage inbound and outbound documentation and communications related to vehicle buybacks. This is not a call center position and does not involve customer interaction. We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents. No automotive experience needed! We'll train you on everything you need to know. Your team is right there with you to serve as a resource.

Requirements

• High school diploma or equivalent
• One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work on site at our office in Saginaw, Michigan, daily
• Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
• Must be able to stick to the schedule reliably

Nice To Haves

• Three or more years of customer care experience

Responsibilities

• Audit and set up new cases, attaching required documents
• Assemble and mail packets
• File and retrieve archived documents in the center
• Ensure physical files are complete for assigned cases
• Identify, research and resolve any issues with documents
• Understand lemon law requirements regarding titling
• Develop title competency in all 50 states
• Work with state DMV staff and Attorneys General offices on titling
• Become familiar with project operations and workflow processes
• Communicate with teammates
• Meet deadlines throughout the day
• Report on daily activity
• Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive and upbeat attitude

Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)
• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED