Administrative Support Coordinator I

CSU Careers•San Diego, CA

13h•Hybrid

About The Position

Are you someone who enjoys bringing order to complexity and ensuring important processes run smoothly behind the scenes? Do you have a strong attention to detail and an interest in technology-driven workflows? If so, we invite you to apply for the Administrative Support Coordinator I position within Enrollment Services. The Admin Support Coordinator I supports a high-volume unit responsible for processing domestic and international academic records for undergraduate applicants, continuing students, and degree candidates. This position coordinates paperless workflows using Electronic Data Interchange (EDI), Optical Character Recognition (OCR), scanning, and document management technologies to ensure accurate, timely processing of student records. What You’ll Do: Coordinate and process incoming domestic and international transcripts using EDI, OCR, scanning, and paperless workflow technologies. Review, analyze, and reconcile academic record data, correcting errors and resolving discrepancies across student information, degree audit, and content management systems. Monitor and troubleshoot OCR and EDI processes, research issues, and maintain workflow accuracy and efficiency. Design and update OCR templates, review job reports, and support continuous improvement of transcript processing workflows. Communicate with staff and students regarding transcript submission, electronic transmission, and record processing status. Why You’ll Love This Role: Contribute directly to student success and academic integrity. Work in a collaborative, mission-driven higher education environment. Gain hands-on experience with modern, paperless technologies and systems. Be part of a team focused on continuous improvement and operational excellence. Position Information This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is eligible for telecommuting up to 2 days per week with onsite work in San Diego. Department Summary Enrollment Services is comprised of the Office of Admissions, Office of the Registrar, Class Schedule, Enrollment Services Communications, Financial Aid, Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation. The Office of Admissions consists of the following areas: First-Year Admissions, Transfer Admissions, Graduate Admissions, Athletics & International Admissions, Admissions Eligibility Unit, Transfer Admission Support, and Enrollment Services Support. The function of Enrollment Services Support (ESS) is to provide administrative support services to the offices in Enrollment Services who provide service to students through determination of eligibility for admission to the University, evaluation of records toward completion of degree requirements, advising and graduation. Enrollment Services Support is comprised of a manager, lead, six administrative support staff and student assistants. The unit is responsible for a wide variety of administrative support functions including: processing all incoming transcripts for applicants and continuing students; scanning and maintaining all documents related to the students’ academic records; and updating the student information system. For more information regarding the Office of Admissions, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly lean new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Requirements

Proficiency using Microsoft Office and Google Workspace.
Proficiency in using personal computers and web browser functionality.
Experience with document reviews in a high-volume environment.
Experience in data entry and updating database records.
Experience coordinating administrative support functions for a group.
Experience reviewing educational transcripts.
Experience using a student information system.
Experience using imaging software and scanning equipment.
Experience utilizing database reports.
Business writing experience.

Responsibilities

Coordinate and process incoming domestic and international transcripts using EDI, OCR, scanning, and paperless workflow technologies.
Review, analyze, and reconcile academic record data, correcting errors and resolving discrepancies across student information, degree audit, and content management systems.
Monitor and troubleshoot OCR and EDI processes, research issues, and maintain workflow accuracy and efficiency.
Design and update OCR templates, review job reports, and support continuous improvement of transcript processing workflows.
Communicate with staff and students regarding transcript submission, electronic transmission, and record processing status.

Benefits

Generous Time Off : 15 paid holidays, vacation, and sick leave.
Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage : Medical, dental, and vision options at low or no cost.
Education Support : CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.

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