Administrative Support Associate

Kelly Services • Saint Albans, VT

401d • Onsite

About The Position

The Administrative Support Associate will join the Passport team at Kelly Government Solutions in St. Albans, Vermont. This role involves providing essential administrative support in a fast-paced environment, ensuring the efficient processing of passport applications and related documentation. The position emphasizes teamwork, collaboration, and the ability to handle various office tasks while maintaining security and compliance standards.

Requirements

• Two years of general office experience
• Two years of experience utilizing a variety of office software, specifically Microsoft Office
• Ability to work in one place and traverse the office on a continuing basis
• Must maintain constant awareness of all aspects of internal and external security
• Ability to successfully complete a government public clearance background
• Selected candidates must be able to frequently lift and carry up to 45 lbs.
• Ability to stand and walk for long hours

Responsibilities

• Operate various equipment for high-speed scanning, mail out, and metering of mail
• Prepare and mail envelopes with correct passport and corresponding supporting documents
• Box and archive files for storage purposes
• Interface with passport applicants at Agency/Center Information and Will-Call counters
• Ensure appointment is scheduled
• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication
• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information
• Prior to distributing to applicants, print and review passport books for accuracy and quality
• Process refund/reimbursement requests
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office
• Verify all completed transactions and run designated reports
• Assist with Acceptance Agent training: prepare training materials, conduct 'meet-and-greets,' set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities
• Contact applicants to request necessary documents
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application
• Generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
• Assist with various special projects as requested by the Government
• When required, relieve receptionist at lunch/breaks to answer administrative telephones

Benefits

• Competitive compensation and comprehensive benefit package
• Optional health, vision, and dental plans
• Paid leave (80 hours)
• Sick leave (56 hours)
• 11 paid federal holidays
• 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed