Administrative Support Associate

Mercer University • Macon, GA

76d

About The Position

The Auxiliary Services department on the Macon campus is searching for an Administrative Support Associate. This position performs diversified accounting and customer service-related duties as support to the Associate Vice President, Associate Director, and Coordinator relating to Auxiliary Services for students, staff, and faculty. These duties are performed, for the most part, under indirect supervision and require a cooperative relationship with other departments that are provided support services from Auxiliary Services. This position provides good customer service with a view to problem solving for services provided by Auxiliary Services. Normal duties will include assisting customers with meal plans, ID production services, Bear Card deposits, various cashiering functions, vending refunds and repair requests, and alarm services work orders etc. both on the phone and in person. The position dispatches service orders to both our in-house technical staff and outside contractors. Examples of service requests being called into this person will range from a washing machine or vending machine not functioning to a life safety or property alarm / device not functioning properly.

Requirements

• Two years of administrative support experience or one year of college coursework and one year of experience, which must include accounts payables & receivables and reconciliation.

Nice To Haves

• Knowledge of spreadsheet programs, particularly Excel, for billing and transferring funds.
• Word processing skills, such as Word for creating written correspondence.
• Ability to learn Blackboard Transaction Software for Bear Card Operations.
• Basic knowledge of Quickbooks Software.
• Ability to learn Campus Management System for billing campus meal memberships.
• Ability to learn Ikontrac Software for processing service requests.

Responsibilities

• Perform diversified accounting and customer service-related duties as support to the Associate Vice President, Associate Director, and Coordinator.
• Assist customers with meal plans, ID production services, Bear Card deposits, various cashiering functions, vending refunds and repair requests, and alarm services work orders.
• Provide good customer service with a view to problem solving for services provided by Auxiliary Services.
• Dispatch service orders to both in-house technical staff and outside contractors.

Benefits

• Comprehensive health insurance (for self and dependents)
• Generous retirement contributions
• Tuition waivers
• Paid vacation and sick leave
• Technology discounts
• Schedules that allow for work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed