Administrative Support Associate

Storable

3h•$40,000 - $60,000•Remote

About The Position

Storable is seeking a highly organized and detail-oriented admin support associate to join our Risk Success Team. In this role, you will provide critical administrative, technical, and operational support to ensure the team operates efficiently and delivers outstanding service to our partners. You will work closely with the Success Specialist to help prioritize tasks, track progress, and ensure timely completion of important client-related activities. We’re looking for an ambitious individual who thrives in a challenging, fast-paced environment and is excited to make a meaningful impact.

Requirements

Experience: 3+ years experience in customer service, administrative assistant and/or a similar role.
Strong Organizational Skills: Ability to manage multiple moving pieces, ensuring short- and long-cycle tasks are completed efficiently.
Communication: Exceptional written and verbal communication skills.
Self-Discipline: Proven ability to monitor and complete tasks independently and on time.
Time Management: Superior organizational skills to prioritize and execute tasks effectively.

Nice To Haves

Familiarity with the self-storage industry or insurance products.
Experience with ZOHO CRM or similar systems.

Responsibilities

Complete setup and facility forms; contact operators as needed.
Set up terminations in the ZOHO Pending Termination Module.
Monitor and update “Pending Terminations” and ensure timely SM field updates in ZOHO.
Assist with the completion of work orders. This may include partner interactions via phone, email, and initiating and receiving of RightSignature documents.
Track enablement progress to prevent delays and ensure required ZOHO fields align with Success Manager wins. Update ZOHO fields as necessary.
Immediate Attention Items: Identify critical tasks such as expiring licenses, pending terminations, customer responses, and retention concerns; ensure these are flagged and addressed promptly.
Task Prioritization: Pull and categorize work order reports from ZOHO CRM for each Success Manager into actionable categories such as Retention, Upsell, Growth Opportunities, Pending Termination, and Delayed Enablement.

Benefits

Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
401(k) match after 60 days, 100% vested after 1 year.
Employer contribution to your HSA, plus an HRA to help offset your deductible.
Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
8 hours of Rest, Relax, Recharge time to care for your mental health.
Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
$50 monthly home data stipend, plus a home office sign-on bonus of $250.
Fertility care support options to help in your journey towards parenthood.
Access to financial experts to help you make informed decisions and achieve your financial goals.
Direct Student Loan Payment Program, some qualifications and eligibility rules apply.