Administrative Support Associate

Kelly Services • Dallas, TX

383d • Onsite

About The Position

The Administrative Support Associate will join the Passport team in Dallas, providing essential administrative support in a fast-paced environment. This role involves interacting with passport applicants, ensuring compliance with passport requirements, and assisting with various administrative tasks to facilitate efficient operations.

Requirements

• Two years of general office experience
• Two years of experience utilizing a variety of office software, specifically Microsoft Office
• Ability to work in one place and traverse the office on a continuing basis
• Must maintain constant awareness of all aspects of internal and external security
• Ability to successfully complete a government public clearance background
• Selected candidates must be able to frequently lift and carry up to 45 lbs
• Ability to stand and walk for long hours

Responsibilities

• Operate various equipment for high-speed scanning, mail out, and metering of mail
• Prepare and mail envelopes with correct passport and corresponding supporting documents
• Box and archive files for storage purposes
• Interface with passport applicants at Agency/Center Information and Will-Call counters
• Ensure appointment is scheduled
• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication
• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information
• Prior to distributing to applicants, print and review passport books for accuracy and quality
• Process refund/reimbursement requests
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office
• Verify all completed transactions and run designated reports
• Assist with Acceptance Agent training: prepare training materials, conduct 'meet-and-greets,' set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities
• Contact applicants to request necessary documents
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application
• Generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
• Assist with various special projects as requested by the Government
• When required, relieve receptionist at lunch/breaks to answer administrative telephones

Benefits

• Competitive compensation and comprehensive benefit package
• Optional health, vision, and dental plans
• Paid leave (80 hours)
• Sick leave (56 hours)
• 11 paid federal holidays
• 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed