Administrative Support Associate

Delta Dental • Parsippany-Troy Hills, NJ

420d • $45,178 - $45,864

About The Position

Delta Dental of New Jersey is seeking a full-time Administrative Support Associate to join the Professional Relations team. This hybrid position involves working in the office on Tuesdays and Wednesdays, while remote work is permitted on Mondays, Thursdays, and Fridays. The role focuses on providing administrative and office support to multiple team members, utilizing independent judgment to handle various tasks such as fielding calls, managing correspondence, and assisting with research and inquiries.

Requirements

• Proficient in Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong math aptitude and excellent proofreading skills.
• Minimum of 1 year clerical experience, preferably in the insurance industry.
• High school diploma or equivalent.

Nice To Haves

• Knowledge of Delta Dental systems, policies, and procedures preferred.

Responsibilities

• Field telephone calls regarding filed fees, participation, and other provider inquiries.
• Type correspondence via letter, fax, or email.
• Handle research and inquiries, including internet research.
• Open, sort, and date stamp incoming mail.
• Perform routine clerical functions such as photocopying and printing claim images.
• Work directly with Professional Relations associates to provide support for their business needs.
• Proofread provider fee filing updates and prepare confirmation letters and kits.
• Contact dental offices to obtain missing information for new participation workflows.
• Investigate overdue and non-responsive providers for participation and credentialing workflows.
• Assist in preparation of departmental mailings such as credentialing and participation kits.
• Log data utilizing spreadsheets, database tools, and word processing software.
• Prepare correspondence and enter data in the ICE Database.
• Verify licensure using established sources.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED