Administrative Support Associate

Kelly Services • Philadelphia, PA

376d • $39,562 - $39,562 • Onsite

About The Position

The Administrative Support Associate position at Kelly Government Solutions involves providing essential administrative support within the Philadelphia Passport team. This role is crucial for ensuring the efficient processing of passport applications and maintaining high standards of customer service in a fast-paced environment. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively with team members and the public.

Requirements

• Two years of general office experience.
• Two years of experience utilizing a variety of office software, specifically Microsoft Office.
• Ability to work in one place and traverse the office on a continuing basis.
• Must maintain constant awareness of all aspects of internal and external security.
• Ability to successfully complete a background investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment.
• US citizenship and an ability to obtain an MRPT clearance is required.
• Selected candidates must be able to frequently lift and carry up to 45 lbs.

Nice To Haves

• Experience in a government or public service environment.
• Familiarity with passport processing procedures.

Responsibilities

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters.
• Ensure appointment is scheduled.
• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office.
• Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct 'meet-and-greets,' set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
• Assist with various special projects as requested by the Government.
• When required, relieve receptionist at lunch/breaks to answer administrative telephones.

Benefits

• Competitive compensation and comprehensive benefit package.
• Optional health, vision, and dental plans.
• Paid leave (80 hours), sick leave (56 hours) as well as 11 paid federal holidays.
• 401K plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed