Administrative Support Assistant- Mallard Creek Recreation Center

County of Mecklenburg, NC•Charlotte, NC

23h•$20

About The Position

Mecklenburg County Park & Recreation is excited to add an Administrative Support Assistant to the team at Mallard Creek Recreation Center! This position will be a front-facing customer service role and will assist with front desk operations, such as greeting all patrons, responding to customer inquiries, and performing daily cash-handling/accounting procedures. In addition, the incumbent will assist in managing reservations/bookings of our facility for special events, giving tours of the facility, processing memberships, and creating marketing materials and signage for the facility. This full-time position will occasionally serve as Manager on Duty and will have a flexible schedule to include daytime hours, evenings, rotating weekends, and holidays based on business/facility needs. By applying to this position, you are eligible to be considered for a similar role, in which you meet the minimum qualifications for, at other Park and Recreation locations should they become available. If you are looking to grow in your career, or transition laterally into a new role, don't miss this opportunity to apply!

Requirements

Minimum of two (2) years of administrative experience
High School Diploma or equivalent.
May require a valid North Carolina or South Carolina Driver’s License and County Driving Privileges
Data entry
Proficient in various computer applications including Microsoft Office Suite
Administrative and clerical procedures and systems using various computer applications, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service
Coordination and organization
Judgment and decision making
Time management
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently

Nice To Haves

Exceptional written and verbal communication skills
Committed to providing quality customer service experiences to all patrons
Experience in managing facility reservations

Responsibilities

Provide administrative support to internal departmental staff
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, forms and emails
Create, maintain, organize, and enter information into databases and use various computer applications
Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Operate mail systems and coordinate the flow of information, internally or externally
Schedule, confirm and maintain meetings, events, and schedules
Compose, type, and distribute information such as meeting notes, agendas, and general information

Benefits

medical
dental
vision
life
short term disability
long term disability
accident
cancer
critical illness
medical bridge and pet insurance
dependent care, healthcare and commuter flexible spending accounts
health savings account
paid holiday, vacation and sick days
near site clinics for preventive care and illnesses
an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more
an employee assistance program including financial and legal counseling
access to Mecklenburg County fitness and aquatic facilities
paid family leave
tuition reimbursement
a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement