Administrative Support Assistant IV (Permit Tech)- Curbside and Parking

City and County of Denver•Denver, CO

3d•$23 - $34•Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 -$27.50/hour. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule The City and County of Denver supports a hybrid workplace model. In this position, employees will work three days per week in the office and two days remotely, following a standard schedule of 8:00 a.m. to 5:00 p.m. On in‑office days, you will report to the Republic Plaza Building (370 17th St.) or Wellington Webb Building (201 W. Colfax Ave.). Employees must work within the state of Colorado on their off-site days. Who We Are & What You’ll Do The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. DOTI’s Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Curbside and Parking (C&P), a team within the DOTI Transportation Operations division is responsible for managing parking and curb lane resources for the City and County of Denver. These include multiple city-owned public and private off-street parking facilities, more than 6,000 metered on-street parking spaces, thousands of time-limited and otherwise managed spaces, and general curb lane access. The team also operates several ongoing programs including car share, valet, bike parking, disability parking, on and off-street EV car charging stations, and more. The group is responsible for programming changes to the City's curbside management system through reviewing, evaluating, planning, implementing, and maintaining initiatives that promote access to both commercial and residential properties and other activity centers. The staff are leaders in the parking and curbside management field and work through all projects and ongoing programs to implement the goals of the Mayor’s Mobility Action Plan. The Curbside and Parking team is seeking an Administrative Support Assistant IV Permit Tech.

Requirements

Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Nice To Haves

Has strong attention to detail
Adaptable and has flexibility to jump back and forth between tasks
Solution oriented problem solver
Has positive attitude and motivated to help others
Enjoys repetitive, task-oriented work
Has experience in customer service focused environments

Responsibilities

Reviewing applications, forms, and related documents in the administration of the Residential Parking Permit Program, to determine accuracy, completeness, compliance, and adhering to the Residential Parking Permit Program Rules and Regulations.
Communicating effectively with citizens and managing escalating situations throughout the day to ensure customer service requests are satisfied, escalating issues to management when needed.
Answering phone calls and responding to emails directly related to the administration of the RPP program.
Work as a team with Curbside & Parking group, coordinating with internal and external stakeholders and attending meetings as needed to achieve Group, DOTI, and City goals.
Performs other related duties as assigned
Any one position may not include all of the duties listed.

Benefits

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date

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